Platform Operations Executive

ITC; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

ITC in Bengaluru is seeking a data analytics professional to drive business insights and platform optimization. The role focuses on analyzing performance data, identifying growth opportunities, and delivering data-driven recommendations to enhance customer experiences and operational efficiency.

You will work with Excel/Sheets, SQL, and BI tools to design dashboards, model data, and automate reporting, ensuring accurate, timely insights for strategic decisions across outlets and categories.

Qualifications

• Bachelor's degree in a quantitative field.
• MBA or analytics certification preferred.
• Strong expertise in data visualization and storytelling.
• Experience with BI tools and dashboards.

Responsibilities

• Analyze business and platform performance data to identify growth opportunities.
• Conduct funnel analysis to identify conversion bottlenecks and performance outliers.
• Deliver actionable recommendations to improve platform performance and metrics.
• Support strategic decision-making with data-backed insights.
• Ensure operational efficiency with monitoring and review mechanisms.
• Develop scalable monitoring frameworks to improve visibility and efficiency.
• Monitor VOC and customer feedback to drive improvements and retention.
• Generate and maintain daily/weekly/monthly business reports and dashboards.

Skills

Excel/Sheets

SQL

BI Tools

Python/R

Dashboard design

Data modeling

Automation

Power BI

Looker Studio

Education

Bachelor's degree in Engineering, Business Analytics, Statistics, Mathematics, Economics, Data Science

MBA or Analytics certification preferred

Tools

Power BI

Tableau

Looker Studio

Job description

Key Responsibilities

Business Growth & Platform Optimization

• Analyze business and platform performance data to identify growth opportunities, emerging trends, and areas requiring improvement.
• Conduct funnel analysis to identify conversion bottlenecks and performance outliers
• Deliver actionable recommendations to improve platform performance and business metrics
• Support strategic decision-making through data-backed insights.

Operational Excellence & Efficiency

• Ensure operational efficiency through robust monitoring and review mechanisms
• Conduct daily hygiene checks of platform operations based on established checklists
• Identify operational breakdowns at outlet, category, and platform levels and recommend corrective actions
• Develop scalable monitoring frameworks to improve operational visibility and efficiency.

Customer Experience & Satisfaction

• Monitor customer feedback, Voice of Customer (VOC), and quality metrics
• Perform analysis of consumer comments to identify recurring concerns and improvement opportunities
• Support initiatives aimed at improving customer satisfaction, loyalty, and retention
• Measure customer retention and engagement trends to recommend targeted interventions.

Business Reporting & Performance Monitoring

• Generate and maintain: Daily Sales Reports, Quality Rating Reports, Serviceability Reports, Product Availability Reports, Weekly quality performance reports with VOC analysis, Monthly business performance reviews, Customer retention analysis, Festive and recurring launch performance dashboards and insights.

Required Skills

• Advanced Microsoft Excel / Google Sheets
• SQL
• Power BI / Tableau / Looker Studio
• Python or R for data analysis and automation
• Dashboard Design and Data Visualization
• Data Modeling and Reporting Automation
• Business Intelligence Tools

Qualifications

• Bachelor's degree in Engineering, Business Analytics, Statistics, Mathematics, Economics, Data Science, or related field.
• MBA or Analytics certification preferred.