Platform/Application Support Analyst

dentsu; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

dentsu in Bengaluru is seeking a dedicated Adobe Workfront platform support specialist to ensure reliability, scalability, and high availability of our application platforms. You will manage user provisioning, deployments, and configuration upgrades while coordinating with cross-functional teams.

The role emphasizes proactive monitoring, issue resolution, and continuous improvement to keep our support services best in class for end users. This is a permanent, full-time position in India.

Qualifications

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
• Knowledge and ability to interrogate code and configs to fix issues.
• Experience supporting global applications/platforms.
• Strong delivery focus and passion for quality and innovation.

Responsibilities

• Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers.
• Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
• Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
• Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
• Ensure application support documentation is maintained and stored in a central repository.
• Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.

Skills

Workfront

Troubleshooting

Ticketing tools

Global applications support

Communication skills

Problem-solving

Attention to detail

Team collaboration

Tools

Adobe Workfront

ServiceNow

Job description

The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.

Job Description:

Key Responsibilities -

• Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers.
• Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
• Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
• Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
• Ensure application support documentation is maintained and stored in a central repository.
• Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.

Experience and Skills and Knowledge

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
• Knowledge and ability to interrogate code and configs to fix issues.
• Experience supporting global applications/platforms.
• Strong delivery focus and passion for quality and innovation.
• Problem-Solver and solutions-orientated.
• Excellent written and oral communication skills.
• Strong, vibrant inter-personal skills in both a group and one-to-one settings.
• Strong customer-service orientation.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to research application issues and products.
• Self-motivated and directed.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent