Platform/Application Support Analyst

Dentsu Aegis Network Ltd.; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Dentsu Aegis Network Ltd. is seeking a dedicated Workfront support professional in Bangalore to ensure high performance of the Adobe Workfront platform. You will handle user management, deployments, and configuration upgrades while collaborating with internal teams and vendors.

The role emphasizes proactive monitoring, quality assurance, and a proactive approach to continuous improvement of support services for global applications.

Qualifications

• Proven experience with troubleshooting principles and issue resolution techniques.
• Experience with Workfront SaaS platform for project/resource/time management.
• Familiarity with ServiceNow or similar ticketing tools.
• Ability to communicate ideas in technical and user-friendly language.

Responsibilities

• Provide Adobe Workfront platform support within agreed SLAs.
• Proactively monitor and maintain Workfront components for quality and performance.
• Support user management, deployments, and configuration upgrades.
• Collaborate with cross-functional teams to meet evolving needs.
• Maintain documentation in a central repository.
• Drive continuous improvement to keep support best in class.

Skills

Workfront SaaS

Troubleshooting

ServiceNow

Ticketing tools

Global applications

Communication

Customer-service

Tools

ServiceNow

Job description

Key Responsibilities

• Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers.
• Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
• Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
• Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
• Ensure application support documentation is maintained and stored in a central repository.
• Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.

Experience and Skills and Knowledge

Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools. Knowledge and ability to interrogate code and configs to fix issues. Experience supporting global applications/platforms. Strong delivery focus and passion for quality and innovation. Problem-Solver and solutions-orientated. Excellent written and oral communication skills. Strong, vibrant inter-personal skills in both a group and one-to-one settings. Strong customer-service orientation. Ability to communicate ideas in both technical and user-friendly language. Ability to research application issues and products. Self-motivated and directed. Keen attention to detail. Experience working in a team-oriented, collaborative environment.

Location

Location: Bangalore

Brand: Bcoe

Time Type: Full time

Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work