Phone Support Specialist (FinCrime)

Revolut; India; On-site; INR 420,000 - 640,000; Full time

Job summary

Revolut is seeking a Phone Support Specialist in India to handle customer inquiries with professionalism and empathy. You will be the voice of the company, delivering a high-quality service over phone and live chat while contributing to process improvements.

To succeed, you should have 1+ years of phone support experience, excellent communication skills, and a proactive approach to workload management. Night/weekend shifts may be required, with full compensation.

Qualifications

• 1+ years of experience providing customer support over the phone.
• Fluency in English (C1+ level) is required.
• Excellent communication and interpersonal skills.
• The ability to explain complex issues in an easy and understandable manner.

Responsibilities

• Delivering excellent customer service via phone and live chat.
• Acting professionally as the voice of Revolut during customer interactions.
• Providing authentic experiences to our customers and maintaining trust.
• Collaborating with internal teams to resolve issues promptly through escalations.
• Contributing to continuous improvement of customer support processes.
• Assisting with other tasks to strengthen financial crime prevention efforts.

Skills

Phone support experience

English fluency (C1+)

Excellent communication

Attention to detail

Education

Bachelor's degree

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting‑edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a Phone Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.

If you don’t see your long-term future in customer support, we put a lot of time aside to train you so you’re ready to join another team within the company if you decide to make a change.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let’s get in touch.

What You’ll Be Doing

• Delivering exceptional customer service via phone and live chat
• Acting professionally as the voice of the company during customer interactions
• Providing authentic experiences to our customers
• Collaborating with internal teams to drive quick and effective resolutions through escalations and prioritisations
• Contributing to the continuous improvement of customer support processes
• Assisting with other relevant tasks to strengthen financial crime prevention efforts

What You’ll Need

• 1+ years of experience providing customer support over the phone
• Fluency in English (C1+ level)
• A bachelor's degree (must be able to provide at least a provisional certificate)
• Excellent communication and interpersonal skills
• The ability to explain complex issues in an easy and understandable manner
• Impeccable attention to detail
• A proactive, self‑motivated approach to managing your workload
• Empathy and a commitment to customer satisfaction, aiming to resolve issues at the first point of contact
• Flexibility to work in shifts, including nights and weekends

Nice to have

• High‑functioning problem‑solving skills
• Experience in banking and financial crime
• Great analytical skills

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.