PHI - Technology Delivery Manager-1

Prudential Health India; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Prudential Health India is seeking a Technology Delivery Manager in Mumbai to lead technology delivery for health insurance solutions. The ideal candidate will have 8–18 years of experience in technology delivery and a strong background in health insurance products. You will oversee the architecture direction, ensure quality delivery, and drive collaboration with cross-functional teams.

The position demands exceptional communication skills, expertise in delivery tools, and a bachelor’s degree in computer science or equivalent. Candidates must be fluent in English.

Qualifications

• Experience in Health Insurance product companies or HealthTech.
• 8–18 years as a technology delivery leader.
• Demonstrated ability to translate business strategy into technology designs.

Responsibilities

• Understand architectural direction and interactions between applications.
• Evaluate business requirements and provide low-level solution designs.
• Lead governance forums for application designs and delivery.

Skills

Collaboration with senior management

Technology delivery leadership

Problem analysis skills

Communication skills

Hands-on approach

Education

Bachelor’s in computer science or equivalent

Tools

Confluence

Jira

MS Project

Job description

Title

Technology Delivery Manager (titles may vary based on experience: Technology Delivery Manager, Senior Technology Delivery Manager, Assistant Director – Technology Delivery Manager)

People Manager Role

Experience: 7 - 15 years.
Location: Mumbai only.
Work from office only.

Job Profile Summary

PHI intends to build a cloud-native, microservices-oriented, loosely coupled & open technology platform aligned to health-insurance domain, expected to be reused while anticipating change. The platform will consist of multiple applications supporting different business functions.

Business Areas

• Customer – solutions interfacing with PHI’s end customers
• Distribution – solutions interfacing with PHI’s distribution partners and agents
• Core – solutions interfacing with core insurance functions such as product & pricing configuration, medical underwriting, provider network management, claims, FWA, endorsements, etc.

Job Description

• Deeply understand long-term architectural direction, reusable components, and interactions between applications.
• Drive BAs and solution designers to evaluate business requirements and convert them into low-level "codable" solution designs considering functionality, interoperability, performance, scalability, reliability, and availability.
• Contribute to identify and evaluate alternative design options and trade-offs for functional and non-functional requirements.
• Ensure high-level and low-level designs are produced by technology teams that consider current applications & architecture, operating models, and target state architecture, in line with PHI Tech Vision.
• Own the planning of technology delivery – requirements on time and with quality.
• Own the preparation of detailed design specifications that form the basis for development & modification of applications.
• Ensure adoption and implementation of defined solutions; provide technical expertise to enable application design & iteration; collaborate with technical teams to develop and agree system integration plans and review progress.
• Support change programs/projects through technical plans & application of design principles that comply with enterprise and solution architecture standards.
• Lead governance forums required to create harmony in application designs and delivery.
• Ensure extensions & additions to defined solutions are undertaken frequently, in line with evolving business and technology landscape, but go through rigorous vetting processes.
• Ensure the collaborative nature of requirements, UAT, design and engineering is coupled with tight governance around non-negotiables like security, availability and performance.

Required Technical Skills & Experience

• Experience in a Health Insurance product company, GCC/HealthTech, IT services company with Health Insurance vertical, or Health Insurance ecosystem vendors.
• 8–18 years as a technology delivery leader.
• Demonstrated ability to translate business strategy & processes into technology low-level design and deliverables.
• Excellent handle on collaboration and delivery tools such as Confluence, Jira, Advanced Roadmaps, MS Project, etc.

Personal Traits

• Exceptional builder of great people.
• Highest standards of collaboration & teamwork.
• Strong communication skills & ability to engage senior management on strategic plans, lead project steering committees and status updates.
• Excellent problem analysis skills. Innovative and creative in developing solutions.
• Hands‑on willingness; strong attention to detail.
• Ability to work independently and handle multiple concurrent initiatives.
• Excellent organizational, vendor management, negotiation, and prioritization skills.

Education

Bachelor’s in computer science, computer engineering or equivalent; suitable certifications for key skills.

Language

Fluent written and spoken English.

Equal Opportunity Employer

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.