PHI - Lead Business Analyst- Product

Prudential Health India; Mumbai; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Prudential Health India is seeking a detail-oriented Senior Manager Business Analyst to lead health and wellness business solutions in Mumbai. Candidates should possess over 10 years of experience in health insurance and demonstrate expertise in business process documentation.

Your responsibilities will include managing requirements, leading stakeholder sessions, and improving customer experience. Strong teamwork and communication skills are essential to succeed in this collaborative environment.

Qualifications

• 10-15 years of total experience in health insurance, with at least 3 years in health insurance required.
• Ability to convert high-level processes into detailed business requirement documents.
• Proven track record of end-to-end implementation and business outcome delivery.

Responsibilities

• Manage health & wellness business requirements and implement solutions.
• Lead brainstorming sessions to ensure coverage of business requirements.
• Document business process flow diagrams and review with stakeholders.

Skills

Health insurance knowledge

UX design

Teamwork

Communication skills

Stakeholder management

Education

10-15 years experience in relevant fields

Tools

Confluence

JIRA

BI tools

Job description

Title: Business Analyst, Senior Manager

Location: Mumbai

Responsibilities

• Manage health & wellness business requirements and implement solutions in active collaboration with functional representatives.
• Solicit, develop and validate business requirement documentation, clearly distinguishing current (“as‑is”) versus desired (“to‑be”) processes and defining acceptance criteria for user stories.
• Lead brainstorming sessions with key stakeholders to ensure comprehensive coverage of business requirements and opportunities, creating delightful customer experiences.
• Develop in‑depth understanding of business processes, articulate use‑cases, user stories, and requirement documents or change requests for identified features or capabilities across platforms and projects.
• Perform process impact analysis across various platforms, maintaining an end‑to‑end view of user journeys.
• Design Business Process Flows, review them with key functional stakeholders, and obtain sign‑off.
• Facilitate discussions, gather feedback, and ensure proposed improvements align with business process objectives.
• Partner with functional process owners to support capability vision, strategy, and roadmap.
• Understand business objectives, processes, and products to make educated recommendations.
• Document business process flow diagrams and review with functional stakeholders, identifying pain points, bottlenecks, redundancies, delays, errors, and uncovering root causes.
• Verify that the current processes comply with relevant regulations, industry standards, and data privacy requirements.
• Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate activity sequences, decision points, inputs, outputs, and roles involved in applicable business processes.
• Undertake iterations in signed‑off Business Process Flow when required, collaborating with stakeholders to refine and finalize subsequent versions.
• Manage stakeholder expectations based on the current book of work and capacity; collaborate with key business stakeholders to understand requirements, contribute to the platform technology roadmap, and drive day‑to‑day prioritisation of work on capabilities.
• Ensure that acceptance criteria are defined and met; lead testing in collaboration with functional users, including preparation and review of test plans, test cases, and user acceptance testing.

Qualifications

• 10‑15 years of total experience in health insurance, wellness, payments, financial services, e‑commerce, insurance core systems, or insurance tele‑sales & customer servicing; at least 3 years in health insurance required.
• End‑to‑end knowledge of health insurance products, operations processes, and technology systems.
• Ability to convert high‑level processes into detailed business requirement documents.
• Proven track record of end‑to‑end implementation and business outcome delivery of significant insurance systems.
• Expertise in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations.
• Strong team player with excellent interpersonal and communication skills across disciplines such as Technology, Product, Operations, Marketing, and Analytics.
• Passion for operating iteratively and for continuous improvement.
• Effective communication skills, ability to present strategy and persuade stakeholders while solving user problems creatively.
• Capability to identify and track metrics to assess processes and capabilities.
• Hands‑on knowledge of Confluence, JIRA, behavioral analytics platforms, BI tools, and SDLC tracking tools.

Ideal Candidate

• Experience building best‑in‑class processes from scratch.
• Passion for consumer behaviour and culture; enjoys listening to customer ideas.
• Aftrative teamwork to solve for the customer.
• Thrives in a collaborative culture where visibility of others' work is encouraged.
• Willing to seek help when stuck and support peers during setbacks.
• Owns full responsibility for team output while thinking cross‑organizationally.
• Passion for leveraging digital tools to transform customer experience.

Prudential is an equal‑opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.