PHI - Senior Analyst - Group Operations

prudential; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Prudential Health India (PHI) seeks a Senior Analyst - Group Operations to drive health insurance initiatives. You will gather requirements, document end-to-end processes, and validate user stories in collaboration with stakeholders to deliver customer-centric experiences.

The role requires strong business analysis, process mapping, and regulatory compliance capabilities with experience in Confluence and JIRA.

Qualifications

• 5+ years of total experience in health insurance, wellness, payments or insurance domains.
• Ability to translate high-level processes into BRDs and user stories.
• Experience coordinating with cross-functional teams including Technology, Product and Analytics.

Responsibilities

• Manage health & wellness business requirements in collaboration with functional representatives.
• Develop and validate BRDs, to-be processes, and acceptance criteria for user stories.
• Lead stakeholder brainstorming to ensure comprehensive requirements and improved experiences.
• Create business process flows and diagrams (BPMN) and obtain sign-off from stakeholders.
• Drive end-to-end process improvements, identify bottlenecks and compliance with regulations.
• Support capability vision, roadmaps, and day-to-day prioritization with business stakeholders.

Skills

Business analysis

Stakeholder management

Process mapping

Regulatory compliance

JIRA

Confluence

UX flows

User journey maps

Tools

BI tools

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.

To partner us in this mission, we are looking for a talented...

Senior Analyst - Group Operations

As a Senior Analyst - Group Operations , your typical week might include the following...

• Manage health & wellness business requirements and implementation in active collaboration with functional representatives.
• Solicit, develop, and validate business requirement documentation through a clear understanding of 'asis' vs 'to-be' process, and document clear acceptance criteria for user stories. Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences.
• Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects.
• Perform process impact analysis across various platforms, holding an end-to-end view of user journeys.
• Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff.
• Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives.

• Partner functional process owners to support capability vision, strategy & roadmap.
• Understand business objectives, processes, and products to make educated recommendations.
• Document business process flow diagrams and review with functional stakeholders.
• Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies
• Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy.
• Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version.
• Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-day prioritization of work on capabilities, while collaborating closely with functional users
• Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing.

You could be the right candidate if you...

• Have 5 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing. At least 3 years' experience in health insurance is required.
• Have end-to-end knowledge of health insurance products, operations processes, and technology systems.
• Can understand high-level processes and can convert them into detailed business requirement documents.
• Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.
• You are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations.
• Are a true team player. Have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high-impact solutions.
• Can function as an indispensable member of the team are passionate about operating iteratively. Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively.
• Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement.
• Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools.

This could be the gig for you if you...

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