PHI - Manager - Business Analyst

prudential; Mumbai; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Prudential Health India is seeking a Manager - Business Analyst to shape the next generation of digital health experiences. You will translate complex business needs into actionable requirements and collaborate with Product Managers, functional owners, and tech teams to drive end-to-end analysis.

You will lead workshops, document use cases and acceptance criteria, map processes, and ensure regulatory and data privacy compliance.

Responsibilities

• Create continuous value for the business by conceiving next generation digital experiences
• Manage health & wellness business requirements in active collaboration with functional representatives
• Collaborate with Product Managers / Functional owners to formulate product vision, strategy & roadmap
• Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents / change requests for identified features/ capabilities for applicable platforms and projects
• Solicit, validate and document business requirements through clear understanding of as-is vs to-be process, document clear acceptance criteria for user stories
• Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are strategically with a view to create delightful experiences while staying competitive in the market
• Perform process impact analysis across various platforms, holding an end-to-end view of user journeys
• Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff.
• Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives.
• Understand business objectives, processes and products to make educated recommendations
• Document business process flow diagrams and review with functional stakeholders
• a) Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies
• b) Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy.
• c) Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes
• d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version.
• Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while working closely with functional users
• Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing

Job description

Manager - Business Analyst

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.

To partner us in this mission, we are looking for a talented...

As a Business Analyst, your typical week might include the following...

• Create continuous value for the business by conceiving next generation digital experiences
• Manage health & wellness business requirements in active collaboration with functional representatives
• Collaborate with Product Managers / Functional owners to formulate product vision, strategy & roadmap
• Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents / change requests for identified features/ capabilities for applicable platforms and projects
• Solicit, validate and document business requirements through clear understanding of as-is vs to-be process, document clear acceptance criteria for user stories
• Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are strategically with a view to create delightful experiences while staying competitive in the market
• Perform process impact analysis across various platforms, holding an end-to-end view of user journeys
• Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff.
• Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives.
• Understand business objectives, processes and products to make educated recommendations
• Document business process flow diagrams and review with functional stakeholders
• a) Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies
• b) Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy.
• c) Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes
• d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version.
• Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while working closely with functional users
• Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing

You could be the right candidate if you...

• Understand & craft successful product conceptualization & delivery by synthesizing the intersection of market environment, consumer behavior & business ambition
• Can empathize well with & understand the motivations of users
• Have proved expertise in User Research, Processes for creating Personas, Customer Journey Maps & User Flows
• Understand existing mental models & expectations of users based on contemporary experiences
• Have an exceptional eye for visual and interaction details
• Can communicate design decisions effectively
• Ability to present your design strategy and persuade stakeholders while solving user problems creatively and effectively
• Ability to act as an indispensable member of the product delivery team throughout all phases of product development
• Comfortable with Agile/iterative project management methodologies
• Ability to identify metrics & analytics to track impact of design decision through quantitative data
• Collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to design & implement solutions
• Have a curious mind; measure what really matters and can design subsequent iterations basis insight
• Hands on knowledge of behavioral analytics platforms, BI tools and SDLC tracking tools
• Are passionate about operating interactively

This could be the gig for you if you...

Are passionate about consumer behavior and culture; enjoy spending time with customers to unders