Personal Banker-Outbound_BRANCH BANKING_0468_8666_1100980

Kotak Mahindra Bank; Coimbatore District; On-site; INR 350,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Personal Banker - Outbound (Branch Banking Relationship Management) to drive customer acquisition, CASA growth, and cross-selling in a branch-based setting. The role focuses on building long-term relationships with customers through proactive outreach, meetings, and branch interactions.

You will ensure KYC/AML compliance, maintain accurate CRM records, and strive to meet revenue targets while delivering high-quality service.

Qualifications

• Acounts handling and sales experience preferred.
• KYC/AML compliance awareness.
• Strong client onboarding and relationship skills.

Responsibilities

• Acquire NTB customers via field activities, referrals, and branch leads.
• Achieve branch retail liabilities and CASA targets; cross-sell products.
• Engage customers through calls, meetings, and branch visits; build long-term relationships.
• Maintain CRM records and ensure high service standards while meeting sales objectives.

Skills

CASA Sales

Customer Acquisition

Relationship Mgmt

Cross-Selling

Sales Negotiation

Networking

Communication Skills

CRM Management

Target Achievement

Job description

Job Description:

Personal Banker - Outbound (Branch Banking Relationship Management) | Kotak Mahindra Bank

Role Purpose

The Personal Banker - Outbound is a branch-based sales and relationship management role responsible for acquiring new customers, growing CASA business, generating revenue through cross-selling, and building long-term customer relationships.

Key Responsibilities

Customer Acquisition

• Acquire New-to-Bank (NTB) customers through field activities, referrals, and branch-generated leads.
• Source high-value Savings Account and Current Account customers.
• Build and expand family banking relationships.

Sales & Revenue Generation

• Achieve branch retail liabilities and CASA business targets.
• Cross-sell banking and third-party products:
  • Insurance
  • Fixed Deposits
  • Mutual Funds
  • Debit/Credit Cards
  • Investment Products
• Meet assigned value, volume, and productivity metrics.

Relationship Management

• Engage customers through calls, meetings, and branch visits.
• Understand customer financial needs and provide tailored solutions.
• Maintain strong customer relationships to improve retention and wallet share.

Customer Engagement Activities

• Contact prospective and existing customers regularly.
• Conduct daily customer meetings and follow-ups.
• Convert leads into active banking relationships.

Compliance & Service

• Ensure KYC and AML compliance during account acquisition.
• Maintain accurate customer records in CRM systems.
• Deliver high service standards while achieving sales objectives.

Required Skills

• CASA Sales
• Customer Acquisition
• Relationship Management
• Cross-Selling
• Sales Negotiation
• Networking & Prospecting
• Communication Skills
• CRM Management
• Target Achievement

Requirements: