Personal Banker-Outbound_BRANCH BANKING_0468_1263_1003413

Kotak Securities Ltd; Maharashtra; On-site; INR 420,000 - 620,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Personal Banker - Outbound to drive new customer acquisition, build long-term relationships, and grow CASA through branch-based efforts. You will engage clients via calls, meetings, and branch visits to tailor financial solutions.

Focused on achieving revenue goals, you will cross-sell products and maintain high service standards while ensuring compliance with KYC/AML guidelines in a branch setting.

Qualifications

• Experience in a branch sales environment and field activities is preferred.
• Knowledge of banking products and services strengthens candidacy.
• Ability to meet and exceed sales targets while maintaining compliance.

Responsibilities

• Acquire NTB customers through field activities, referrals, and branch leads.
• Source high-value Savings and Current Accounts and grow CASA business.
• Build and expand family banking relationships to drive wallet share.
• Cross-sell banking and third-party products including Insurance, FDs, MF, Cards.

Skills

CASA Sales

Customer Acquisition

Relationship Management

Cross-Selling

Sales Negotiation

Networking & Prospecting

Communication Skills

CRM Management

Target Achievement

Job description

Personal Banker - Outbound (Branch Banking Relationship Management) | Kotak Mahindra Bank

Role Purpose

The Personal Banker - Outbound is a branch-based sales and relationship management role responsible for acquiring new customers, growing CASA business, generating revenue through cross-selling, and building long-term customer relationships.

Key Responsibilities

Customer Acquisition

• Acquire New-to-Bank (NTB) customers through field activities, referrals, and branch-generated leads.
• Source high-value Savings Account and Current Account customers.
• Build and expand family banking relationships.

Sales & Revenue Generation

• Achieve branch retail liabilities and CASA business targets.
• Cross-sell banking and third-party products:
  • Insurance
  • Fixed Deposits
  • Mutual Funds
  • Debit/Credit Cards
  • Investment Products
• Meet assigned value, volume, and productivity metrics.

Relationship Management

• Engage customers through calls, meetings, and branch visits.
• Understand customer financial needs and provide tailored solutions.
• Maintain strong customer relationships to improve retention and wallet share.

Customer Engagement Activities

• Contact prospective and existing customers regularly.
• Conduct daily customer meetings and follow-ups.
• Convert leads into active banking relationships.

Compliance & Service

• Ensure KYC and AML compliance during account acquisition.
• Maintain accurate customer records in CRM systems.
• Deliver high service standards while achieving sales objectives.

Required Skills

• CASA Sales
• Customer Acquisition
• Relationship Management
• Cross-Selling
• Sales Negotiation
• Networking & Prospecting
• Communication Skills
• CRM Management
• Target Achievement