Personal Banker (Inbound Branch Banking Services)

Kotak Securities Limited; Chennai; On-site; INR 180,000 - 320,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Personal Banker - Inbound for our Branch Banking team in Chennai. You will be the first point of contact for walk-in customers, handling inquiries, account servicing, and cash and non-cash transactions with accuracy.

The role focuses on delivering superb customer experience, cross-selling banking products, and ensuring compliance with KYC/AML and bank policies while maintaining precise records and timely processing.

Qualifications

• Customer service-focused with ability to resolve queries.
• Experience handling cash and various banking transactions.
• Familiarity with KYC/AML and bank policies.

Responsibilities

• Act as the first point of contact for walk-in customers and provide account servicing.
• Handle cash and non-cash transactions with accuracy and speed.
• Identify customer needs and cross-sell banking products.
• Maintain compliant records and adhere to regulatory guidelines.

Skills

Customer Service Orientation

Cash Handling

Banking Operations

Communication Skills

Attention to Detail

Relationship Management

Sales & Cross-Selling

Problem Solving

Job description

Personal Banker-Inbound_BRANCH BANKING_0466_8548_1100979 Personal Banker - Inbound (Branch Banking Service) | Kotak Mahindra Bank

Role Purpose The Personal Banker - Inbound is responsible for handling branch-based customer service, cash and non-cash transactions, account servicing, and cross-selling banking products while ensuring a superior customer experience and operational accuracy.

Key Responsibilities

• Customer Service: Act as the first point of contact for walk-in customers. Resolve customer queries related to accounts, deposits, payments, and banking services. Deliver a seamless and high-quality customer experience.
• Transaction Processing: Handle cash and non-cash transactions accurately and efficiently. Process: Cash deposits & withdrawals Demand Drafts (DD) Cheque transactions Account servicing requests Maintain operational accuracy and TAT adherence.
• Sales & Cross-Selling: Identify customer needs and recommend suitable banking products. Cross-sell: Savings Accounts Fixed Deposits Insurance Products Debit/Credit Cards Other retail banking products.
• Operations & Compliance: Ensure process compliance and regulatory adherence. Maintain proper documentation and transaction records. Follow KYC, AML, and bank operational guidelines.

Required Skills

• Customer Service Orientation
• Cash Handling
• Banking Operations
• Communication Skills
• Attention to Detail
• Relationship Management
• Sales & Cross-Selling
• Problem Solving