Personal Banker (Inbound Branch Banking Services)

Kotak Mahindra Bank Limited; Chennai; On-site; INR 300,000 - 540,000; Full time

Job summary

Kotak Mahindra Bank in Chennai seeks a Personal Banker-Inbound to provide branch-based customer service, handle cash and non-cash transactions, and service accounts while promoting banking products. You will support cross-selling opportunities and maintain strict compliance with KYC/AML standards.

Role emphasizes accurate processing, attention to detail, and strong communication to deliver a superior customer experience within branch banking operations.

Qualifications

• Customer service orientation
• Cash handling capabilities
• Banking operations proficiency
• Clear communication skills
• Strong attention to detail
• Ability to manage relationships
• Sales and cross-selling aptitude
• Problem solving and quick thinking

Responsibilities

• Act as the first point of contact for walk-in customers and resolve queries related to accounts and services.
• Handle cash and non-cash transactions accurately and ensure proper processing and documentation.
• Identify customer needs and recommend suitable banking products for cross-selling opportunities.
• Ensure compliance with KYC, AML, and bank operational guidelines and maintain transaction records.

Skills

Customer Service

Cash Handling

Banking Operations

Communication Skills

Attention to Detail

Relationship Management

Sales & Cross-Selling

Problem Solving

Job description

Personal Banker-Inbound_BRANCH BANKING_0466_8548_1100979 Personal Banker - Inbound (Branch Banking Service) | Kotak Mahindra Bank

Role Purpose The Personal Banker - Inbound is responsible for handling branch-based customer service, cash and non-cash transactions, account servicing, and cross-selling banking products while ensuring a superior customer experience and operational accuracy.

Key Responsibilities

• Customer Service: Act as the first point of contact for walk-in customers. Resolve customer queries related to accounts, deposits, payments, and banking services. Deliver a seamless and high-quality customer experience.
• Transaction Processing: Handle cash and non-cash transactions accurately and efficiently. Process: Cash deposits & withdrawals Demand Drafts (DD) Cheque transactions Account servicing requests Maintain operational accuracy and TAT adherence.
• Sales & Cross-Selling: Identify customer needs and recommend suitable banking products. Cross-sell: Savings Accounts Fixed Deposits Insurance Products Debit/Credit Cards Other retail banking products.
• Operations & Compliance: Ensure process compliance and regulatory adherence. Maintain proper documentation and transaction records. Follow KYC, AML, and bank operational guidelines.

Required Skills

• Customer Service Orientation
• Cash Handling
• Banking Operations
• Communication Skills
• Attention to Detail
• Relationship Management
• Sales & Cross-Selling
• Problem Solving