Personal Banker-Outbound_BRANCH BANKING_0468_0815_1032123

Kotak Mahindra Bank; Kadi; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Personal Banker - Outbound to drive new-to-bank acquisitions and cross-sell a range of banking products. The role emphasizes proactive outreach, customer engagement, and building lasting relationships across retail banking channels.

The ideal candidate will have a minimum of 1 year of relevant experience, strong communication, and an aptitude for sales and analytics. Graduation is compulsory, MBA/PG is preferred, with on-site responsibilities across branch

Qualifications

• Graduation is compulsory; MBA/PG preferred.
• 1 year of relevant experience minimum.
• Strong communication and presentation skills.
• Cross-selling and up-selling capabilities.
• Analytical abilities and market awareness.

Responsibilities

• Achieve business objectives for retail liabilities sales at the branch, meeting value, volume, and productivity metrics.
• Generate revenue through the sale of CASA, cross-sell products, and third-party offerings like insurance.
• Source high-value CASA customers and build comprehensive family banking relationships.
• Acquire new-to-bank customers through personal efforts and acquisition channels.
• Contact a minimum of 20 customers daily and meet at least 4 customers/prospects per day.
• Upgrade customers from lower product categories to premium offerings.
• Deliver excellent customer service and maintain long-term relationships.

Skills

Communication

Sales oriented

Customer service

Analytical skills

Presentation skills

Cross-selling

Education

Graduation compulsory

MBA / PG preferred

Job description

Job Description:

JOB DESCRIPTION

ROLE: Personal Banker - Outbound

GRADE: M2 - Deputy Manager

LOCATION:

JOB DESCRIPTION

• Responsible for NTB acquisition of customers.
• Responsible for successfully contacting 20 customers per day.
• Responsible for meeting 4 customers/ prospects per day.
• Responsible for upgrading customers from a lower product category to higher product category
• Responsible for cross-selling of various products like TD, SIP, MF, Insurance, Gold, Demat, Asset, Gift Card etc. @ minimum 2 per day.
• Identifies the training needs and puts the capability building plan in place
• Gathers the gather market information / competition trends to facilitate product developments / Improvements by HO Product Team.
• Monitors the services standards/TAT and fixes the gaps, if any, by taking up with H.O
• Responsible for the quality of the accounts and compliance issues
• Ensures all customer queries/complaints, if any, are responded within the defined TAT
• Ensures that the branches / channels are adhered to all processes & guidelines
• Responsible for the channel / team’s productivity
• Should have the business acumen to spot the opportunities and make a business case to penetrate the market by preparing catchment specific strategy
• Ability to engage with various channels across Consumer Bank and leave a positive impact in every interaction
• Must be an effective communicator. Need to have good articulation skills
• Blend of Service and Sales orientation
• Min. 1 Year of Relevant Experience.
• Should possess good analytical & presentation skills.

PERSONALITY TRAITS & REQUIRED SKILLS:

QUALIFICATION:

• Graduation – Compulsory
• MBA / PG - Preferred

Responsibilities

1. Achieve business objectives for retail liabilities sales at the branch, meeting value, volume, and productivity metrics.
2. Generate revenue through the sale of CASA, cross-sell products, and third-party offerings like insurance.
3. Source high-value CASA customers and build comprehensive family banking relationships.
4. Acquire new-to-bank customers through personal efforts and acquisition channels.
5. Contact a minimum of 20 customers daily and meet at least 4 customers/prospects per day.
6. Upgrade customers from lower product categories to premium offerings.
7. Deliver excellent customer service and maintain long-term relationships.

Requirements: