Personal Banker-Inbound_Branch Banking-Service_Pune

Kotak Mahindra Bank; Pune District; On-site; INR 250,000 - 450,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Customer-focused Personal Banker - Inbound to join our Branch Banking team in Pune. This role emphasizes accurate cash and non-cash handling and delivering a seamless customer experience.

You will engage with customers to address needs, promote banking services, and maintain high standards of speed and accuracy in all transactions, while identifying cross-selling opportunities and ensuring professional service.

Qualifications

• Detail-oriented and accurate in processing cash and non-cash transactions.
• Excellent communication skills and customer service orientation.
• Strong sense of responsibility and attention to detail.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Job description

Job Description:We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.