Personal Banker-Inbound_Branch Banking-Service_Ankleshwar

Kotak Mahindra Bank; Bharuch District; On-site; INR 180,000 - 300,000; Full time

Job summary

Kotak Mahindra Bank is hiring a Personal Banker - Inbound at our branch. You will handle day-to-day cash and non-cash transactions while ensuring a high-quality customer experience and operational accuracy.

You will address customer requests, promote banking services, and be the face of the bank, providing information and resolving queries with a customer-first approach.

Responsibilities

• Manage cash and non-cash transactions accurately and efficiently.
• Handle cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for banking products.
• Ensure a positive, professional customer experience to foster loyalty.

Job description

Job Description:We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.