Personal Banker-Inbound_Branch Banking-Service_Coimbatore

Kotak Mahindra Bank; Coimbatore District; On-site; INR 300,000 - 520,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Personal Banker - Inbound to join our Branch Banking team in Coimbatore. This role focuses on handling day-to-day cash and non-cash transactions, addressing customer needs, and promoting banking services while ensuring accuracy and efficient service.

The ideal candidate will be detail-oriented with excellent communication skills and a strong sense of responsibility to deliver a high-quality customer experience and drive branch loyalty.

Qualifications

• Detail-oriented and customer-focused Personal Banker - Inbound.
• Excellent communication skills are required.
• Strong sense of responsibility and accuracy in transactions.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Skills

Detail-oriented

Customer-focused

Communication skills

Attention to detail

Job description

Job Description:We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.