Personal Banker-Inbound_Branch Banking-Service_Surat

Kotak Mahindra Bank; Surat; On-site; INR 250,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank is seeking an attentive Personal Banker - Inbound to join our Branch Banking team in Surat, Gujarat. The role centers on handling day-to-day cash and non-cash transactions while ensuring a seamless customer experience.

The ideal candidate will showcase strong communication, accuracy, and a customer-first mindset to resolve queries, maintain transactional efficiency, and identify cross-selling opportunities for banking products.

Qualifications

• Detail-oriented approach to cash and non-cash transactions.
• Excellent communication skills for customer interactions.
• Strong sense of responsibility and accuracy in operations.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Skills

Cash handling

Customer service

Communication skills

Attention to detail

Cross-selling

Job description

Job Description:We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.