Personal Banker - Branch Banking (Inbound Customer Service)

Kotak Mahindra Bank Limited; Kurukshetra; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank Limited invites applications for a Senior Personal Banker - Inbound at our branch. You will handle cash and non-cash transactions and deliver a high-quality customer experience.

The role requires strong communication, attention to detail, and the ability to promote banking services and cross-sell products while maintaining accuracy and efficiency in daily operations.

Qualifications

• Handle day-to-day cash and non-cash transactions.
• Provide general banking information and resolve customer queries.
• Identify and promote cross-selling opportunities for banking products and services.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Ensure high-quality customer experience and resolve issues promptly.

Skills

Cash handling

Customer service

Communication

Attention to detail

Cross-selling

Job description

Personal Banker-Inbound-Branch Banking-Service We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team.

The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross‑selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Experience Level

Senior Level