Personal Banker-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Panipat; On-site; INR 250,000 - 450,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a detail-oriented Personal Banker - Inbound to join its Branch Banking team in Panipat. You will handle day-to-day cash and non-cash transactions while delivering a seamless customer experience.

Ideal candidates have strong communication skills, a keen eye for detail, and the ability to identify cross-selling opportunities to promote banking products and services. You will be the face of the bank, ensuring accuracy and efficiency in all interactions.

Qualifications

• Customer-facing banking skills and client service orientation.
• Ability to handle cash and non-cash transactions accurately.
• Good communication and problem-solving abilities.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Skills

Customer service

Cash handling

Communication

Attention to detail

Cross-selling

Job description

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.