Personal Banker

Yes Bank; Vadodara; On-site; INR 300,000 - 540,000; Full time

Job summary

Yes Bank is seeking a Personal Banker in the Emerging Branch Banking (EBrB) division to handle account opening, maintenance, and related service delivery with a strong focus on customer satisfaction.

Responsibilities include processing account openings and closures, liaising with NOC, Product and RM teams, ensuring accurate documentation, and maintaining quality control and compliance across daily operations.

Qualifications

• Processes account opening, account maintenance & account closure formalities.
• Handles customer enquiries and instructions while ensuring the bank's delivery standards.
• Ensures adherence to process & documentation standards.
• Pro-active liaison with NOC, Product, Sales RM, etc.
• Maintains quality of forms and documentation.
• Ensures timely follow up with Sales RMs for deferrals.

Responsibilities

• Ensures proper scrutiny of all transactional documents against branch checklist.
• Addresses and resolves transaction related enquiries.
• Monitors and reviews all transactions for accuracy.
• Maintains records pertaining to customer queries and complaints for process efficiency.
• Monitors data points and reports impacting customer service.
• Coordinates with relationship managers and engages with key clients to assess service levels.
• Ensures collection of CSS forms and sends to NOC.
• Implements 5S, ISO 9001:2000, Six Sigma standards to meet quality parameters.
• Complies with internal controls and assists in departmental audits.
• Maintains discipline and professional standards in the office environment.

Job description

Job Title Personal Banker

Department Emerging Branch Banking (EBrB)

Job Description

Account Opening & Maintenance

• Processes account opening, account maintenance & account closure related formalities as per YBL process
• Handles customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
• Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
• Ensures pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required
• Maintains strict vigilance on the quality of forms and documentation provided
• Ensures timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.

Transactions

• Ensures proper scrutiny of all transactional documents submitted by the customer vis–vis branch checklist to ensure all that all necessary documents are submitted by the customer.
• Addresses and resolves all transaction related enquiries
• Ensures strong monitoring of all

Service & Quality

• Ensures that adequate records & data pertaining tocustomer queries and complaints is maintained & analyzed for achieving greater processefficiency
• Ensures daily / weekly monitoring & analyses of various data points & reportsthat have bearing on Customer Service & process adherence
• Coordinates with relationshipmanagers and meet / interact with key clients on a periodic basis to stock take on service levels andcustomer satisfaction.
• Ensuring collection of CSS forms on periodic basis and sent to NOC.
• Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set qualityparameters conforming to the standards.

Audit & Compliance

• follows all process, policies asper guidelines & audit rating of the branch
• Ensures comprehensive compliance with allinternal, regulatory and statutory requirements as relevant for various product and services from abranch perspective
• Attends to any audit findings and resolves them immediately as applicable

Others

• Maintains highest levels of discipline (punctuality, attendance, grooming standards etc) in the office
• Ensures timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL.
• Manages Local Vendors /agency relationships to ensure smooth execution of transaction
• Completes Branch upkeep & maintenance and control over the cost
• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
• Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.
• Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.
• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.