Personal Banker- Rai

Yes Bank; Sonipat; On-site; INR 300,000 - 540,000; Full time

Job summary

Yes Bank in Haryana seeks a Personal Banker to manage account opening, maintenance, and closure processes, ensuring accuracy and compliance with branch standards.

You will handle customer inquiries, guide them on banking products, and coordinate with Sales RM and other teams to deliver high service quality.

The role emphasizes documentation accuracy, timely follow-up on deferrals, and adherence to risk, audit, and quality controls within the branch.

Responsibilities

• Handles account opening, maintenance & closure formalities per Yes Bank process.
• Answers customer enquiries and instructions, ensuring branch delivery standards and customer satisfaction.
• Maintains documentation quality; follows forms/checklists, approvals, and welcome calls as applicable.
• Liaises with NOC, Product, Sales RM, etc. for timely issue resolution and process adherence.
• Ensures proper scrutiny of transactional documents against branch checklists to ensure completeness.
• Maintains records of customer queries and complaints for process efficiency and quality control.
• Monitors data related to service levels and customer satisfaction; coordinates with relationship managers.
• Supports 5S, ISO 9001:2000, Six Sigma standards to meet quality parameters and compliance.
• Performs audit readiness activities and responds to findings; adheres to risk policies and controls.
• Oversees branch upkeep, discipline, and escalation of issues impacting business.

Job description

Job Title Personal Banker

Department Emerging Branch Banking (EBrB)

Job

Description

Account Opening & Maintenance

Processes account opening, account maintenance & account closure related formalities as per YBL process

Handles customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.

Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)

Ensures pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required

Maintains strict vigilance on the quality of forms and documentation provided

Ensures timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.

Transactions

Ensures proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer.

• Addresses and resolves all transaction related enquiries Ensures strong monitoring of all

transactions Service & Quality

Ensures that adequate records & data pertaining tocustomer queries and complaints is maintained & analyzed for achieving greater processefficiency

Ensures daily / weekly monitoring & analyses of various data points & reportsthat have bearing on Customer Service & process adherence. Coordinates with relationshipmanagers and meet / interact with key clients on a periodic basis to stock take on service levels andcustomer satisfaction. Ensuring collection of CSS forms on periodic basis and sent to NOC. Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set qualityparameters conforming to the standards.

Audit & Compliance

Follows all process, policies asper guidelines & audit rating of the branch

Ensures comprehensive compliance with allinternal, regulatory and statutory requirements as relevant for various product and services from abranch perspective

Attends to any audit findings and resolves them immediately as applicable

Others

Maintains highest levels of discipline (punctuality, attendance, grooming standards etc) in the office

Ensures timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL

Manages Local Vendors /agency relationships to ensure smooth execution of transaction

Completes Branch upkeep & maintenance and control over the cost

Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year

Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training

Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively

Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks

Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager

Executing established internal control systems and compiles relevant information for departmental audits, as necessary