DCM – Persistency & Renewal – Life Insurance

Serving Skill; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading life insurance company in Mumbai seeks a professional to enhance persistency through innovative strategies and analytical initiatives. Responsibilities include conducting analyses to mitigate revenue leakages, working on renewal collections, and designing customer engagement frameworks. Ideal candidates should have a postgraduate degree and 3-4 years of experience, coupled with strong analytical skills and understanding of life insurance.

Qualifications

• Minimum 3-4 years of work experience in relevant field.
• Ability to work independently or as a team to achieve goals.

Responsibilities

• Conduct analyses to identify revenue leakages and implement corrective actions.
• Work on renewal collection and operational efficiency improvement projects.
• Design and implement various customer engagement frameworks.

Skills

Understanding of life insurance

Strong analytical skills

Problem solving skills

Attention to detail

Good communication skills

Education

Post Graduate

Job description

Overview

Life Insurance – DCM – Persistency & Renewal

Objective of the Role

Objective of this role is to strategize and identify various drivers for improving persistency for the organisation. This includes working on various initiatives related with digital, Innovation, analytics, strategy and customer engagement.

Responsibilities

• Conducting different analysis on a frequent basis to identify revenue leakages and taking corrective actions against the same
• Working on projects related to renewal collection, operational efficiency improvement and process improvement.
• Working on various innovative approaches to boost collection performance
• Suspend alternate mechanisms to strengthen persistency practices.
• Come up with various methods to improve contactibility and subsequently improve collection.
• Designing and implementation of various customer engagement frameworks to improve collection.
• Design and Implementation of Digital framework for renewal collection

Interactions

• Internal Relations: Internal department
• External Relations: Sales and vendor

Required Qualification and Skills

• Educational Qualifications: Post Graduate
• Work Experience: 3-4 years
• Other skill set:
  • Understanding of life insurance
  • Self-starter with ability to work independently or as a team to achieve goals and objectives
  • Strong analytical and problem solving skills
  • Attention to detail
  • Good communication skill