Zopper – Collections Manager

Zopper; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading insurance technology firm in Hyderabad is looking for an experienced professional to lead renewals and achieve persistency targets. Candidates should have 5-8 years of experience in Life Insurance, strong communication skills, and proficiency in data tracking using Excel. This role requires regular customer interactions and collaboration with stakeholders for effective renewals and collections.

Qualifications

• 5-8 years of work experience in renewals, collections, or persistency in Life Insurance.
• Well-versed knowledge of Excel for data tracking and MIS creation.
• Experience in managing customer service/renewals in any Life Insurance company.

Responsibilities

• Lead and drive renewals to achieve persistency targets.
• Regular customer visits to explain policy features.
• Create and publish daily/weekly/monthly MIS on renewal collection progress.

Skills

Strong communication skills

Traction in renewal chasing

Data tracking using Excel

Interpersonal skills

Analytical skills

Education

Graduate or MBA from a premier institute

Job description

Overview

About Zopper:

Zopper is the largest player in the technology enabled Insurance distribution in India. We sit between Insurance Carriers and Ecosystem partners and enable seamless Insurance distribution.

Our tech enabled solutions enable disparate industry segments such as Banks, NBFCs, MFIs, Ecommerce Platforms, Retail Chains to monetise their captive customer base by distribution Insurance as a financial product.

We are a 12 years old organization, raised $100 million in equity capital and have key PE and VC firms such as Creaegis, ICICI Venture, Bessemer Venture Partners, Dharana Capital and Blume Ventures on our cap-table.

For more details, visit https://www.zopper.com/.

Responsibilities

• The purpose of this role is to lead and drive renewals to achieve 13th month Persistency Targets and overall collection targets.
• This job requires a self-motivated individual with strong traction and renewal chasing skills.
• The candidate needs to work closely with all stakeholders and develop a strong rapport especially with the sales team.
• The role holder is expected not only to drive the customer renewals but also needs to bring awareness of persistency.
• Strong communication and interpersonal skills to ensure timely resolution of customer queries (internal and external) and build healthy work relations.
• Rigorous follow-up and strong monitoring of renewals at all stages (including Premium Paying, Due, Overdue, Lapse, and Deep lapse).
• Manage renewals and persistency by liaison and partnering with stakeholders across all levels.
• Ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services.
• Regular customer visits to explain policy features and renewal collection.
• Special focus and drive on non-contactable and negative customer base.
• Drive SI/ECS registration and Non SI Base.
• Create and publish daily/weekly/monthly MIS on renewal collection progress.
• Publish reports as required for business needs and management decisions.
• Maintain strong liaison with local sales team to ensure timely closure of pending renewal cases and trace non-contactable customers.

Prerequisites

• 5-8 years of work experience in renewals, collections, or persistency in Life Insurance.
• Well-versed knowledge of Excel for data tracking and MIS creation as per requirements.
• Knowledge and understanding of basic regulatory requirements and how to meet these on a day-to-day basis.
• Experience of managing customer service/renewals in any Life Insurance company.
• Good interpersonal, communication and articulation skills.
• Analytics and an eye for detail.
• Graduate or MBA from a premier institute.