People Services Specialist

AkzoNobel; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

AkzoNobel is seeking an administrative specialist in People Services in Maharashtra, India. You will manage the workforce lifecycle from hire to retire, handle cases beyond the Contact Center, and apply HR policy expertise to resolve issues within SLA timeframes.

You will create contracts and letters, maintain employee records, and support global/local HR practices, collaborating across international teams with a strong emphasis on accuracy and service quality.

Qualifications

• Minimum 2 years of relevant working experience.
• Bachelor’s or Master’s degree in HR is preferred.
• Strong customer service orientation and policy interpretation.
• Ability to interpret and apply HR policies and procedures.
• Experience with HR supporting technology and ability to learn quickly.
• Eager to learn and adapt to new ways of working.
• Strong oral and written communication in English; multicultural collaboration.

Responsibilities

• Execute administrative activities related to employee life cycle changes (new hires, transfers, promotions, terminations, organizational changes and data management).
• Create employment contracts, letters and memos as requested.
• Update employee records and keep systems and third parties up to date.
• Provide expertise on global and local HR policies and procedures.
• Support Contact Center to resolve cases within SLAs; escalate complex cases to Centers of Expertise.
• Translate and implement policies from Centers of Expertise into transactional processes.
• Identify and suggest process improvements within People Services.

Skills

Customer service

English (fluent)

Multitasking

Attention to detail

Communication skills

Interpersonal skills

Education

Bachelor's/Master's in HR

Tools

HRIS systems

Job description

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

Job Purpose

Serve as the administrative specialist in People Services. Retrieve, administrate and control the Workforce Administration from Hire to Retire (the employee life cycle). Handle customer cases which cannot be answered by the Contact Center advisors in line with turn-around time SLA’s, quality standards and policies. Apply specialist expertise to resolve specific cases and escape/refer cases to the Center of Expertise as appropriate.

Key Activities

Provide administrative support to employee life cycle changes such as: new hires, transfers, promotions, terminations, organizational changes (OM) and data management. Apply specialist expertise to cases from AkzoNobel employees and managers that cannot be solved by the Contact Center.

• Execute the administrative activities related to employee life cycle changes (i.e. administering new hires, transfers, promotions, terminations, organizational changes (OM) and data management


• Create employment contracts, letters and memos according to business requests


• Update the employee records and keeping all relevant systems and (third) parties up to date


• Provide expertise on global and local policies and procedures


• Provide expertise support to the Contact Center to resolve cases/queries within agreed SLAs.


• Refer complex cases or exceptions to Centers of Expertise and communicate effectively with the requestor as appropriate.


• Assist to translate and implement policies from the Center of Expertise into transactional processes and services that can be performed by People Services


• Spot opportunities for improvement of processes and systems via input to the team lead.

Experience

• Minimal 2 years of relevant working experience


• Bachelors/Master’s degree preferably in HR


• Strong customer services orientation


• Ability to interpret and apply the HR policies and procedures


• Flexible and stress resistant: The ability to multitask and structure the workload


• Accurate, self-standing and with strong attention to detail


• Experience with HR supporting technology and the capability to quickly learn and adapt to new ways of working


• Eager to learn and keep pace with developments in labour relations


• Strong oral, written and interpersonal communication skills and confidence to effectively work with all levels of the organization (including external parties where necessary)


• Ability to work in an international and multicultural environment


• Fluent in English language, both written and verbally is required


• Fluent in French or German or Dutch language when supporting France or Germany or Netherlands, both written and verbally is required

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.