People Services Specialist

Nasdaq; Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO coverage

Employee stock purchase plan

Equity grant

Retirement plan

Annual bonus

Counseling sessions

E-learning subscriptions

Wellness programs

Job summary

Nasdaq Technology in Bangalore, India seeks a People Services Specialist to partner with People Services, HR COEs, and tech teams. You will translate business needs into actions, provide light project management, and own enhancements as a product owner for assigned initiatives, while supporting global stakeholders in a hybrid setup.

The role emphasizes building trusted relationships, coordinating updates, and driving improvements in HR services and employee experience, with opportunities for

Qualifications

• Experience in HR services, stakeholder partnerships, or cross-functional coordination with ownership of activities.
• Working knowledge of HR service delivery, case management, and employee administration.
• Ability to document business requirements and handle confidential information.

Responsibilities

• Coordinate between People Services, HR COEs, and enabling teams to align service needs and track progress.
• Build relationships with partners to ensure consistent service delivery and governance.
• Prepare agendas, capture decisions, and follow up on actions and owners.

Skills

Stakeholder management

Cross-functional coordination

Project coordination

Product ownership

Communication skills

Analytical thinking

Prioritization

Tools

Workday

Zendesk

Job description

Nasdaq Technology is looking for a People Services Specialist focused on building effective partnerships and coordinating initiatives across People Services, HR Centers of Excellence (COEs), and technology teams at the Bangalore technology center in India. The role primarily supports stakeholder engagement, alignment, and follow-through, with a smaller component of project management support and product ownership for assigned enhancements. This is an individual contributor role with no direct people management responsibilities.

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunities, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspectives.

We are looking for candidates who enjoy connecting stakeholders, translating business needs into clear actions, and supporting practical improvements to HR services and the employee experience.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more efficiently and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

This is a permanent full-time role based in Bangalore, following a hybrid work model setup (at least 2-3 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we build.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness, and more.

Role Responsibilities

• Serves as a coordination partner between People Services, HR COEs, and enabling teams to align service needs, clarify responsibilities, and maintain progress on shared priorities. Facilitates stakeholder discussions, documents requirements and decisions, and follows through on actions and dependencies. Provides light project management support and acts as product owner for assigned service or technology enhancements within agreed scope and governance, with strategic direction and delivery accountability retained by the relevant leaders.
• Builds and maintains effective working relationships with People Services, HR COEs, and cross-functional partners to support shared priorities and consistent service delivery.
• Coordinates partnership meetings and working sessions, prepares agendas, captures decisions, and follows up on agreed actions, owners, and timelines.
• Facilitates discovery discussions to understand partner needs, clarify service expectations, and document process gaps and improvement opportunities.
• Coordinates requests, handoffs, and dependencies across teams, clarifying ownership and escalating unresolved issues to the appropriate decision-makers.
• Maintains partnership trackers, process documentation, and decision logs to provide visibility into commitments, outstanding items, and progress.
• Coordinates timely communication of process, policy, and service changes, confirming alignment with the relevant process owners before sharing updates.
• Consolidates stakeholder feedback and service insights to identify recurring needs and recommend practical improvements for review by process owners.
• Supports cross-functional alignment on service boundaries, roles, and handoffs, helping partners resolve coordination gaps through agreed governance channels.
• Prepares concise partnership and initiative updates, highlighting progress, risks, dependencies, and decisions required from stakeholders.
• Provides project management support for assigned initiatives by maintaining milestone and action trackers, coordinating follow-ups, and flagging delivery risks to the project lead.
• Acts as product owner for assigned enhancements, translating agreed partner needs into clear requirements, user stories, and acceptance criteria, and maintaining a prioritized backlog in alignment with business owners.
• Coordinates requirement clarifications, user acceptance testing, and feedback with delivery teams and business users; validates outcomes against agreed acceptance criteria and obtains required business sign-off.
• Supports rollout readiness and operational handover through coordinated communications, updated guidance, and post-implementation feedback to confirm that agreed needs have been addressed.

We expect you to have: (Minimum Qualifications)

• Relevant experience in HR services, stakeholder partnerships, or cross-functional coordination, with demonstrated ownership of assigned activities and deliverables.
• Working knowledge of HR service delivery, case management, employee administration, and the handoffs between HR operations and specialist teams.
• Demonstrated ability to build stakeholder relationships, facilitate discussions, and influence without formal authority, with strong organization and follow-through.
• Willingness to work shifts aligned with EMEA or Americas business hours, based on business needs, while supporting stakeholders and initiatives globally.
• Working knowledge of Workday as the primary HR tool for this role, including employee data and HR processes, with the ability to document business requirements and handle information confidentially.
• Experience with Zendesk or similar case management tools, along with practical exposure to action tracking, requirements documentation, and user acceptance testing.
• Strong written and verbal communication, analytical thinking, and prioritization skills, with an understanding of basic project coordination and product ownership practices.

It would be great If you have :

• Exposure to Agile ways of working, backlog prioritization, process improvement, or supporting cross-functional HR and technology initiatives.
• Good understanding and awareness of AI-related concepts and applications.

Come as you are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.

To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.