People Operations Specialist

Guidewire Software Solutions India Private Limited; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Guidewire Software is seeking a People Operations Specialist to join our Global People Operations team in Bengaluru. You will own and optimize global processes, act as the first point of contact for employee queries, and collaborate with CoEs, Business Partners, and Senior Specialists to deliver an exceptional employee experience.

The role focuses on operational excellence, maintaining SOPs, and driving improvements through automation and AI-enabled tools.

Qualifications

• 3+ years relevant HR Operations experience in an international organization.
• Experience implementing process improvements in the People process to enhance employee experience.
• Experience collaborating with cross-functional teams and internal partners.
• Strong analytical and interpersonal abilities with attention to detail.
• Excellent judgment, accountability, and problem-solving skills.

Responsibilities

• Be part of a Global People Operations team supporting global processes in multiple countries.
• Act as the first point of contact for employee queries and case management systems.
• Collaborate with CoEs, Business Partners and Senior Specialists to deliver employee experience.
• Maintain living standard operating procedures and ensure SLAs are met.
• Proactively identify trends in queries and streamline user journeys.
• Drive improvements to automate People processes using tools and AI.

Skills

HR operations

Analytical skills

Interpersonal skills

Customer service

Cross-functional collaboration

Tools

Workday

Case management system

Job description

People Operations Specialist Summary

Are you looking to work in an environment, where you have the ability to own, create and improve People Operations Best Practices in multiple countries? Do you enjoy finding solutions to People Operations challenges, leveraging systems and tools? Are you interested in continuously learning and deepening your international HR knowledge in a Global organization? If you answer yes to these types of questions, we have an exciting opportunity for you! We are looking for People Operations Specialist to join our Global People Operations Team and be a part of our incredible growth story.

Job Description

What you will be doing

• Be part of a Global People Operations team supporting global processes in multiple countries
• The first point of contact for all employee queries & case management systems.
• Collaborate and engage with CoEs, Business Partners and Senior Specialists to deliver outstanding employee experience.
• Drive operational excellence by maintaining living and breathing standard operating procedures.
• Ensuring all service standards are met as per the agreed Service Level Agreements.
• Acts as a culture champion and customer advocate for People Ops Team by representing the services in a positive manner and providing excellent customer service.
• Identify trends in employee queries, propose, and implement solutions to simplify user journeys.
• Proactively propose and drive improvements to streamline and automate People processes, leveraging tools, systems and AI.
• Actively build the knowledge base for employees to encourage self-service.
• Provide support to our people programs across all our global regions.

What you bring

• 3+ years relevant HR Operations experience in an international organization.
• You possess the professional and social skills needed to establish trust with our employees and internal customers.
• Experience implementing process improvements in the People process that provide exceptional employee experience.
• Experience working with cross-functional teams in other HR functions and internal partners across the organization.
• Excellent analytical and interpersonal abilities with attention to detail.
• Excellent judgment, accountability, and problem-solving skills.
• Workday and any case management system experience is strongly preferred but not mandatory
• Data and analytics experience is a strong plus.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.

Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Guidewire is proud to be a disability inclusive employer. We are committed to providing individualized accommodations and support to candidates for any part of our hiring process.

If you think you may need disability-related accommodations, please email EmployAbility at [e-mail], our disability partner, or schedule a call with an EmployAbility expert (calendar booking slot) for a confidential conversation.

Experience Level

Mid Level