People Operations Lead

Papaya Global; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Papaya Global is seeking a People Operations Lead to modernize how People Operations is designed, delivered, and experienced across the organization. You will own global People Operations processes and build AI-enabled, scalable workflows that enhance efficiency and employee experience.

This hands-on individual contributor role emphasizes operational excellence, automation, and a builder mindset to reimagine HR processes and drive impact at scale.

Qualifications

• 5-7 years in People Operations, HR Operations, or similar roles.
• Experience running operations at scale across global teams.
• Experience designing workflows and automations for HR processes.
• Strong interest and exposure to AI tools and automation platforms.
• Builder mindset with ownership and bias toward execution.

Responsibilities

• Own global People Operations processes across the employee lifecycle (onboarding, transitions, mobility, offboarding).
• Deliver high-quality employee experience with operational rigor and attention to detail.
• Partner with Payroll, Finance, Legal, IT, Talent Acquisition, and HRBPs for seamless workflows.
• Architect and scale AI-enabled workflows to reduce manual work and improve efficiency.
• Stay at the forefront of AI, automation and agentic tech, translating to practical ops solutions.

Skills

People Ops

Automation

Workflow design

AI curiosity

Tools

AI tools

Automation platforms

Workflow tools

Job description

Papaya Global is redefining the future of global payroll and payments through technology, automation, and AI-driven innovation. As we continue to scale globally, we are looking for a People Operations Lead who can help modernize how People Operations is designed, delivered, and experienced across the organization.

This is not a traditional HR Operations role. We are looking for someone who combines operational excellence with a builder’s mindset, someone equally comfortable running critical People processes and reimagining them through AI, automation, and intelligent workflows.

This is a highly hands-on individual contributor role with two core dimensions:

A) Driving seamless global People Operations execution across the employee lifecycle

B) Building scalable, AI-enabled operational infrastructure that improves efficiency, employee experience, and organizational agility

The ideal candidate brings strong operational depth, systems thinking, curiosity around emerging technologies, and a passion for simplifying complexity through automation and smarter ways of working.

This role sits at the intersection of People Operations, AI, and operational transformation. You will help shape how modern People teams leverage automation and intelligent systems to scale globally while creating a more seamless employee experience.

If you are excited by the idea of building the next generation of AI-enabled People Operations, we’d love to meet you.

Key Responsibilities

Global People Operations

• Own and execute core global People Operations processes across the employee lifecycle, including onboarding, employee transitions, mobility, and offboarding
• Deliver a high-quality employee experience through operational rigor, responsiveness, and attention to detail
• Partner cross-functionally with Payroll, Finance, Legal, IT, Talent Acquisition, and HR Business Partners to ensure seamless execution and alignment across workflows
• Maintain accurate employee data, operational documentation, and process consistency across systems and platforms
• Continuously identify opportunities to simplify operations, improve service delivery, and enhance scalability

AI, Automation & Operational Innovation

• Architect and scale AI-enabled workflows and automations across the People function to reduce manual work and improve operational efficiency
• Reimagine existing operational processes through an AI-first lens, identifying opportunities to eliminate friction, accelerate execution, and improve employee support
• Evaluate, experiment with, and operationalize emerging AI tools, agents, and automation platforms that create measurable business impact
• Build scalable workflows and operational infrastructure that improve efficiency, visibility, and employee experience
• Drive systems integrations and workflow optimization initiatives that improve process continuity and reduce operational handoff complexity
• Stay at the forefront of advancements in AI, automation, and agentic technologies, translating innovation into practical operational solutions

Requirements

• 5-7 years of experience in People Operations, HR Operations, or operational roles within fast-paced global organizations
• Strong hands-on expertise managing employee lifecycle operations at scale
• Demonstrated experience building workflows, automations, operational processes, or systems improvements
• Strong interest and practical exposure to AI tools, automation platforms, and operational technologies
• A builder’s mindset with high ownership, curiosity, and bias toward execution
• Strong bias toward action, experimentation, and continuous improvement
• Systems-thinking capability with the ability to identify inefficiencies and design scalable solutions
• Comfort navigating ambiguity, evolving priorities, and high-growth environments
• Strong analytical, organizational, and problem-solving skills
• Excellent cross-functional collaboration and stakeholder management capabilities
• Strong written and verbal communication skills in English
• High attention to detail, accountability, and follow-through