People Manager

Empower; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Empower Bengaluru seeks an experienced Operations Leader to oversee defined contribution plan operations, ensure regulatory compliance, and drive continuous improvement. You will lead a skilled team, manage performance, and collaborate with auditors and senior leaders to meet business goals.

The role requires strong regulatory knowledge, stakeholder management, and the ability to translate data into actionable insights. Flexibility for late-night shifts may be required.

Qualifications

• Strong knowledge of defined contribution plan operations and related regulations.
• 2nd
• 3rd
• 4th
• 5th

Responsibilities

• Lead day-to-day operations, ensuring SLAs, quality, regulatory compliance, and controls.
• Manage team performance through coaching, development, and succession planning.
• Drive recruitment, onboarding, training, and employee engagement.
• Identify and implement process improvements for efficiency and quality.
• Monitor performance, capacity, backlogs, and system dependencies.
• Identify, assess, mitigate, and escalate risks affecting operations.
• Coordinate with cross-functional teams, partners, auditors, and leaders.
• Provide timely reporting on KPIs, service metrics, and productivity.
• Analyze performance trends and implement corrective actions.
• Analyze performance trends and implement corrective actions.
• Support forecasting, capacity planning, budgeting, and resource allocation.
• Lead governance routines, audits, and action closures.
• Maintain SOPs, controls, documentation, and business continuity plans.
• Lead projects and change initiatives with clear communication and risk management.
• Maintain confidentiality of customer, employee, and business information.
• Foster accountability, collaboration, inclusion, and continuous improvement.
• Open to late night shifts if required.

Skills

People leadership

Regulatory knowledge

Stakeholder management

Operational risk

Project management

Data analysis

Decision making

Communication

Tools

Excel

PowerPoint

Outlook

Job description

Key Roles and Responsibilities

• Demonstrate strong knowledge of the Internal Revenue Code, ERISA, and applicable regulations governing defined contribution plans.
• Lead day-to-day operations and ensure adherence to service-level agreements, quality standards, regulatory requirements, and internal controls.
• Manage team performance through regular feedback, coaching, development planning, performance management, and succession planning.
• Drive recruitment, onboarding, training, employee engagement, and capability development.
• Identify and implement process improvements that enhance efficiency, quality, customer experience, scalability, and cost effectiveness.
• Monitor operational performance, capacity, backlogs, and system dependencies to minimize service disruptions and processing delays.
• Proactively identify, assess, mitigate, and **escalate** operational, compliance, technology, and customer-impacting risks.
• Coordinate with cross-functional teams, technology partners, support functions, auditors, and senior leaders to ensure business and operational requirements are met.
• Provide timely and accurate reporting and analysis of business drivers, key performance indicators, service metrics, risk indicators, and productivity measures.
• Analyze performance trends, conduct root-cause analysis, and implement corrective and preventive actions.
• Support forecasting, capacity planning, budgeting, resource allocation, and long-term operational planning.
• Lead governance routines, business reviews, audits, compliance reviews, and the timely closure of identified actions.
• Maintain current standard operating procedures, controls, documentation, and business continuity plans.
• Lead projects and change initiatives from planning through implementation, ensuring effective communication, stakeholder alignment, risk management, and adoption.
• Maintain confidentiality and protect customer, employee, and business information.
• Foster a culture of accountability, collaboration, inclusion, customer focus, and continuous improvement.

Required Skills and Competencies

• Strong knowledge of defined contribution plan operations, regulatory requirements, and industry practices.
• Strong people-leadership skills, including coaching, performance management, delegation, conflict resolution, and talent development.
• Excellent stakeholder-management, influencing, negotiation, and relationship-building skills.
• Strong operational-risk and control mindset.
• Strong analytical, critical-thinking, problem-solving, and decision-making capabilities.
• Ability to interpret data and translate findings into clear, actionable recommendations.
• Strong project-management and change-management capabilities.
• Excellent written, verbal, presentation, and facilitation skills.
• Self-motivated, proactive, accountable, and results-oriented.
• Ability to manage multiple priorities and make sound decisions under pressure.
• Strong attention to detail and commitment to accuracy, quality, and compliance.
• Ability to learn new processes, systems, policies, and procedures quickly.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook; experience with reporting or data-visualization tools is preferred.
• Open to work in late night shifts if required.