People & Culture Executive

Accor; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Grand Mercure Bengaluru Gopalan Mall, managed by Accor, invites an HR professional to lead people management, recruitment, onboarding and employee relations in a luxury hotel setting.

You will partner with departmental heads to align HR policies with business goals, ensure safety and compliance, and foster a motivated, high-performance team.

Qualifications

• Bachelor’s degree in Human Resources, Hotel Management, Business Administration, or a related field.
• 1–3 years of HR or People & Culture experience, preferably in hospitality.

Responsibilities

• Maintain high employee morale through clear communication of policies.
• Plan, manage and participate in recruitment, onboarding and training.
• Coordinate relations across departments to ensure service excellence.
• Monitor safety provisions and ensure compliance with HR procedures.
• Support the HR Manager to implement organizational policies.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

Bachelor’s degree in Human Resources

Bachelor’s degree in Hotel Management

Bachelor’s degree in Business Administration

Job description

Company Description

Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles.

212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace.

10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness centre, spa, swimming pool, an entertainment zone, library lounge, art gallery and business centre.

Job Description

Prime Function

• Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
• Ensure optimum service through the effective communication of policies and procedures to all employees.
• Assist the Human Resources team to plan, manage, coordinate and participate in personnel activities of all the departments in areas of
• Recruitment & Selection
• Compensations & Benefits
• Training & Development
• Performance Management System
• Employee Relations
• HR Initiatives
• To recommend, implement, formulate and execute organizations policies, procedures, rules, regulations and programs for all the employees
• To assist the Human Resources Manager in ensuring that the Personnel functions are carried out effectively and professionally, resulting in a highly motivated, flexible and multi skilled workforce.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities

Human Resources Planning

• Assist the Human Resources Manager to develop an annual and long-term Human Resources plan that identifies the organizations Human Resources agenda as a component of the organizations overall Strategic Plan.
• Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Promote and manage a positive and productive work environment by working with the management team to provide clear communication and fair and timely evaluations of the team.
• Ensure compliance of employees with established procedures and practices.
• Resolve employee’s issues and inquiries.
• Provide a positive work environment by consistently facilitating open, two-way communication and resolving all employee relations issues in a timely manner.
• Monitor employee turnover and react appropriately to improve retention.
• Ensure compliance to standards, policies and procedures of the organization.
• Administer the various processes, for the employees, in coordination with the Human Resources department.
• Coordinate recruitment and selection process in partnership with the Human Resources Manager.
• Monitor staffing/scheduling program of the employees and ensure the proper execution in order to provide an appropriate level of service to customers and employees.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace

Replacement And Temporary Mission

Be ready and responsible for any job, which may be assigned by the Management.

Qualifications

Bachelor’s degree in Human Resources, Hotel Management, Business Administration, or a related field.

Additional Information

• Good communication, interpersonal, and organizational skills.
• 1–3 years of experience in HR or People & Culture, preferably in the hospitality industry. Knowledge of HR operations, employee engagement, recruitment, onboarding, and HR documentation.