Bell Desk Associate

Grand-Mercure; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Grand Mercure Bengaluru Gopalan Mall managed by Accor is seeking a guest services professional to assist guests with luggage, greet arrivals, and deliver courteous service in line with the hotel’s standards.

Responsibilities include handling luggage efficiently, answering guest inquiries, coordinating with the duty manager, and ensuring timely, accurate delivery of services while maintaining a welcoming, professional environment.

Qualifications

• Handle guests' luggage and greet guests according to guidelines.
• Provide courteous and competent guest services.
• Adhere to hotel standards of performance, appearance and conduct.

Responsibilities

• Communicate problems and feedback to the duty manager and other team members.
• Provide effective support to the team to enable efficient services.
• Respond to guest queries and resolve issues promptly to ensure satisfaction.
• Ensure timely and accurate delivery of services to guests with high presentation standards.
• Transfer luggage to and from guest rooms and cars in a friendly, professional manner.

Skills

Guest services

Luggage handling

Guest greeting

Customer service

Education

Diploma or degree in Hotel Management / Hospitality

Job description

Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Job Description

• Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
• Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
• Responsible for providing courteous and competent services to the guests.
• Any matter which may effect the interests of Grand Mercure Bengaluru Gopalan Mall should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to guest’s queries by resolving issues in a timely and efficient

manner to ensure customer satisfaction.

• Identify optimal, cost effective use of the resources.

Operational Management

• Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
• Ensure to handle the luggage in a courteous and efficient manner.
• Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
• Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• Possess knowledge of the Fire and Emergency procedures of the hotel.
• Responsible and accountable for the loading and unloading of guest luggage from guest cars.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
• Ensure to convey a sense of the guest's importance and project a professional environment which reflects Grand Mercure Bengaluru at Gopalan Mall commitment to customer service.

Qualifications

Diploma or degree inHotel Management / Hospitality

Additional Information

Good communication skills inEnglish and Hindi; local language is an advantage

Well-groomed, physically fit, polite, and willing to work in shifts