People Business Coordinator

Luna Bearings; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Luna Bearings in Hyderabad is seeking a People Business Coordinator to support the India People Advisory team in delivering HR operations and employee experiences. This role focuses on ServiceNow ticketing, employee lifecycle management, and data-driven HR support across India.

You will partner with managers, payroll, and compliance teams to ensure timely resolution of queries, accurate data, and smooth onboarding and offboarding processes while upholding local labor laws and company policies.

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field.
• 2-4 years of experience in HR Operations / Shared Services / Coordination roles.
• Strong experience with ticketing tools like ServiceNow.
• Good understanding of HR processes and India labor compliance.
• Proficiency in MS Excel for data tracking and reporting.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage and resolve employee queries via ServiceNow within SLAs.
• Oversee onboarding, internal moves, and exit processes with timely documentation.
• Coordinate advisory & business requests, meetings, and follow-ups.
• Maintain accurate HR data across systems and generate reports on ticket volumes, attrition, onboarding metrics.
• Support dashboards (Power BI) and provide insights to improve HR processes.
• Ensure compliance with India labor laws and company policies.

Skills

ServiceNow

HR Operations

MS Excel

Stakeholder management

Communication

Education

Bachelor’s degree in HR or related field

Tools

Power BI

Workday

HRIS

Job description

Job Title:People Business Coordinator - India

Location:Hyderabad

Role Overview

The People BusinessCoordinator will support the India People Advisory team in delivering seamlessHR operations and employee experience. This role will be heavily aligned withticketing systems (ServiceNow), employee lifecycle management, and business-facingHR coordination. You will act as akey enabler between employees, managers, and the People Advisory team, ensuringefficient query resolution, process execution, and data-driven support for HRinitiatives across India.

In this role you will...

1. ServiceNow& Employee Query Management

• Manage and resolve employee queries through ServiceNow within defined SLAs.
• Categorize, track, and analyze tickets (policy, process, payroll, benefits, etc.).
• Ensure high-quality and consistent responses aligned with company policies.
• Identify recurring themes and partner with Advisory team for process improvements.

2. EmployeeLifecycle Management

• onboarding, internal movements, and exit processes.
• Ensure timely documentation.
• Track onboarding experience and support New Hire Orientation (NHO) coordination.
• Ensure smooth offboarding including access revocation and compliance checkpoints.

3. Advisory& Business Coordination

• Support People Advisors in managing business requests and employee cases.
• Coordinate critical conversations, employee meetings, and follow-ups.
• Assist in executing organizational changes, communication rollouts, and employee notifications.
• Partner with managers for policy clarifications and basic people-related guidance.

4. Data,Reporting & Insights

Maintain accurate employee data across systems (ServiceNow, HRIS, etc.).

Generate reports on:

• Ticket volumes & resolution timelines
• RTO adherence
• Attrition and onboarding metrics.

Support dashboards (Power BI) and provide insights to improve People processes.

5. Compliance& Policy Execution

• Ensure adherence to India-specific labor laws and company policies.
• Support implementation of policies such as RTO, transport guidelines, and employee undertakings.
• Maintain audit-ready documentation and support internal/external audits.
• Coordinate with Payroll, Benefits, and Compliance teams for issue resolution.

6. HR Programs& Initiatives

• Support execution of key India People initiatives such as:
• RTO tracking and reporting.
• Engagement activities and surveys (e.g., GPTW).
• HR helpdesks (e.g., PF, benefits).
• Assist in rolling out new tools, policies, and process improvements.
• Drive employee experience through proactive coordination.

You’vegot what it takes if you have...

• Bachelor’s degree in HR, Business Administration, or related field.
• 2-4 years of experience in HR Operations / HR Shared Services / Coordination roles.
• Strong experience working with ticketing tools like ServiceNow.
• Good understanding of HR processes and India labor compliance.
• Proficiency in MS Excel (data tracking, reporting).
• Strong communication and stakeholder management skills.

PreferredQualifications:

• Experience in a global organization or shared services model.
• Exposure to HR analytics, dashboards, or automation initiatives.
• Familiarity with tools like Power BI, Workday, or similar HRIS.
• Knowledge or experience about EMEA policies will be a plus.

Key Competencies:

• High ownership and accountability.
• Strong attention to detail and process orientation.
• Customer-first mindset (employee experience focus).
• Ability to manage multiple priorities in a fast-paced environment.
• Collaboration with cross-functional teams.

Success Metrics:

• SLA adherence and resolution quality of ServiceNow tickets.
• Reduction in repeat queries through process improvements.
• Accuracy and timeliness of HR data and reporting.
• Smooth execution of onboarding and exit processes.
• Positive employee feedback on HR support.

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