Pega Decisioning Architect

VOIS; Pune District; On-site; INR 3,000,000 - 5,200,000; Full time

Job summary

A leading technology firm seeks an experienced Decision Strategy Lead to develop Always On Marketing decision management solutions. The successful candidate will design and optimize decisioning frameworks while collaborating with Commercial Managers to translate requirements into actionable solutions. Ideal for candidates with over 11 years of experience and a background in data analysis and agile methodologies. This full-time position is based in Pune, India, offering impactful involvement in customer experience improvements.

Qualifications

• 11+ years of experience in decision management solutions.
• Experience in interpreting actuals vs expectations in strategy.
• Ability to design and optimize decisioning frameworks.

Responsibilities

• Designs and matures the Decisioning Framework across multiple touchpoints.
• Translates business briefs into omni-channel design briefs.
• Runs simulations to assess proposed strategy changes.
• Runs simulations of scenarios and provides input to the Customer Strategy Group.
• Writes briefs for new AoM capabilities to support communication requirements.
• Collaborates with teams to ensure delivery of components and design involvement.

Skills

Always on Marketing

CVM Campaign Development & Management

Data Flow & Decisioning

Agile

System, Service & Solution Development

Job description

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The Decision Strategy Lead with 11+ yrs of experience participates in the design and development of Always On Marketing (AoM) decision management solutions and decision frameworks. They liaise with Commercial Managers to translate commercial requirements into decisioning solutions. They are responsible for applying the design principles of decision strategies into the solutions, understanding next‑best‑action and how this improves the customer experience and they create predictive models, generating analytics around customer behaviour, allowing them to prioritise propositions accordingly.

Typically reports to the Chapter Lead.

Responsibilities

• Designs, optimizes and matures the Decisioning Framework, including design principles, across multiple product, segment and channel touchpoints, in the context of multiple off‑line and real‑time data inputs;
• Translates business briefs, change requests and scenario requirements into omni‑channel design briefs and decisioning tool configuration settings;
• Supports Commercial Managers in formulating decisioning opportunities, including design, training and support and interpreting actuals vs expectations, especially while maturing the processes;
• Runs simulations of scenarios resulting from suggested changes to the strategy and provides input to the Customer Strategy Group;
• Assesses requirements and writes briefs for new capabilities to support AoM communication requirements, from a business perspective, including routine and strategic customer data briefs and major enhancements to the decisioning platform;
• Works closely with relevant teams to ensure delivery of these components, and recommends Decision System Lead involvement where deemed necessary;
• Holds accountability for the quality of assets implemented by the Decision Strategy Designers;
• Manages technical environments (in collaboration with Decision System Leads) from an Operations perspective.

Skills

• Always on Marketing
• CVM Campaign Development & Management
• Data Flow & Decisioning
• Agile
• System, Service & Solution Development

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting