Payroll Vendor Manager

Amazon India Limited; Hyderabad; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

Amazon India Limited is seeking a Payroll Vendor Manager within the Global Payroll team to lead vendor selection and governance. You will collaborate with Legal, Finance, Tech, Compliance, HR, and regional payroll teams to deliver operational excellence and cost savings.

The role emphasizes relationship management and process improvement using data-driven insights and Lean Six Sigma principles, with no direct reports initially.

Qualifications

• Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or a related field.
• 3+ years of vendor management or related discipline work experience.
• 3+ years of data analysis work and analytics-driven decision making.
• Experience with stakeholder management across multiple organizational levels.
• 3+ years of defining and implementing process improvements using data and metrics.
• Experience with advanced Excel and statistical analysis applications, or vendor management.

Responsibilities

• Support payroll vendor selection management.
• Support market research activities for vendors.
• Support contract negotiation and maintenance to reduce cost per pay slip while complying with controls.
• Assist and participate in vendor meetings as required.
• Analyze vendor performance data to support governance.
• Analyze vendor costs and identify cost-saving opportunities and improvements.
• Deep-dive into country-specific pain points and propose scalable solutions.
• Respond to escalations in a timely manner.
• Help develop materials, tools, and metrics for VM processes and tooling.
• Build and maintain knowledge management resources like wikis and shared drives.
• Provide training and mentoring to stakeholders on vendor-related processes.

Skills

Vendor management

Contract negotiation

Data analysis

Stakeholder management

Process improvement

Excel analytics

AI tools

Education

Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or a related field

Tools

Excel

Statistical analysis tools

Job description

Payroll Vendor Manager, Amazon Global Payroll team

The Amazon Payroll team within Amazon Finance Operations (FinOps) is a fast-paced, team-focused, dynamic environment. Our mission is to pay employees accurately and on time, every time, whilst keeping our costs controlled and complying with all regulatory requirements.

The Amazon Payroll team is looking for an energetic, enthusiastic relationship manager with outstanding analytical, negotiation, and project management skills to join our Vendor Management team. The Payroll Vendor Manager is responsible for payroll vendor selection, and vendor management across all countries. This position will help oversee the performance of payroll service providers (vendors) and keep all agreements current. The incumbent is required to build strong relationships with Legal, Finance Operations, Tech, Compliance, HR, and regional payroll operations teams. This broad role is not only a relationship management role, it also focuses on Operational Excellence by partnering with Lean Six Sigma Black Belt team members to support continuous improvement of Amazon processes, aligning them with customer requirements, and delivering positive impacts in controllership, quality, and cost savings. This role may expand beyond the payroll space to support internal partners in FinOps and HR as needed. This position will initially have no direct reports.

Key job responsibilities

• Supporting the management of payroll vendor selection.
• Supporting market research activities.
• Supporting the negotiation and maintenance of contracts, ensuring reduction of cost per pay slip and alignment with Amazon's compliance and control requirements.
• Assisting and participating in vendor meetings as required.
• Analyzing and developing vendor performance data to support vendor governance.
• Analyzing vendor cost and cost improvement opportunities, monitoring monthly spending patterns, and identifying exceptions and areas for potential improvement.
• Deep diving customer pain points in a country and making recommendations for scalable solutions.
• Responding to escalations in a timely manner
• Supporting continued development of materials, techniques, and metrics to identify opportunities to improve VM tools, systems, and processes.
• Building and maintaining knowledge management tools such as wikis and shared drives.
• Training and mentoring stakeholders in vendor-related processes.

Key skills required

• Experience in payroll, HRO, or BPO services, account management, process improvement, procurement, contract negotiation, and creation. Ability to invent and simplify processes, adopt AI tools to drive efficiency, and willingness to learn the payroll cycle and collaborate across multiple teams.
• Communication, problem-solving, process improvement, stakeholder management, negotiation skills, and experience leveraging AI tools for operational improvement.

Basic Qualifications

• Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or a related field
• 3+ years of vendor management, or 3+ years of relevant discipline work experience
• 3+ years of data analysis work and leveraging analytics to make decisions experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience with advanced use of Excel and using statistical analysis applications, or experience in vendor management
• 3+ years of vendor management, or 2+ years of relevant discipline work experience
• 3+ years of experience in vendor management, procurement, contract negotiation, or account management

Preferred Qualifications

• Experience in payroll operations
• Experience managing and negotiating contracts and vendor relationships
• Experience delivering Lean/Six Sigma projects such as Kaizens, Greenbelts, and continuous improvement initiatives, this should include needs assessment, business case creation, scope definition, project planning and project implementation
• Experience in creating process improvements with automation and analysis, or experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes
• Experience communicating results to senior leadership, or experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan
• Master's degree (MBA or related discipline)
• Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
• Experience with end-to-end project management, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Experience building and scaling knowledge management systems (wikis, runbooks, shared repositories).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level Mid Level