Payments Team Leader

HSBC; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HSBC Holdings plc in Hyderabad is seeking a Payments Team Leader to oversee Global Payments Service Operations and certify accuracy of payment instructions. You will manage daily queues, ensure tasks meet cut-offs, and drive SLA targets while delivering high-quality service to customers.

The role requires fluent English and French, flexibility for shifts, strong numeracy, good written communication, and the ability to interpret complex data and reports.

Qualifications

• Fluent in English; French fluency required.
• Good written and spoken communication.
• Strong ability to interpret numeric data and reports.
• Proficient with basic computer tools (MS Office).

Responsibilities

• Certify accuracy by correctly interpreting and acting on Payment Instructions.
• Handle an acceptable volume of work and contribute to performance targets.
• Prioritise, process, and complete tasks within the defined cut-offs.
• Maintain customer focus and high service levels during calls.
• Ensure compliance, AML and regulatory requirements are observed.

Skills

English

French

Communication skills

Numeracy

Tools

MS Office

Job description

Job Title: Payments Team Leader

Global Payments Service Operations supports processing and other high end payments related activities for multiple business entities across the group.

Global Payments Service Operations serves multiple distinct Business Regions of HSBC Bank covering their entire Global Payments operations. Several differing platforms are used for different business regions.

The fact that the large payments transactions expose substantial financial/reputational risks to the Bank. The employees are required to ensure accuracy by correctly interpreting and acting on the Payment Instructions and ensure that tasks are prioritized, processed and completed in accordance with procedures. The staff needs to ensure all end of day checks are duly completed and assist the team leads to achieve SLA targets.

Governance and Committee Memberships

The Role would require participation in delegated governance forums for respective processes to discuss and highlight issues with key stakeholders and business areas.

In this role, you will:

Business:

• To certify the accuracy by correctly interpreting and acting on the Payment Instructions.
• An acceptable/agreed volume of work is handled contributing to the achievement of the section’s performance targets.
• Responsible for ensuring that tasks are prioritised, processed and completed in accordance with procedures.
• Customer calls are handled as per the company standards and focus must be on the customer’s experience with the product and the bank.
• To certify that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are always maintained.
• Knowledge and experience are shared with colleagues, aiding on referred/technical issues.
• Completion of all tasks assigned by the line manager which includes picking up calls in queue, clearing the mailbox, certifying processing of all the requests within the Cut offs.
• A high level of awareness about phishing, compliance and money laundering is always maintained.
• Responsible for ensuring that all end of day checks are duly completed and assist the team leads to achieve SLA targets.
• The job involves financial and reputation risk so all the investigation work should be sorted out within SLA and must engage in cross skilling.
• Take measures to provide a high-quality service, in line with procedures and quality guidelines and display great problem-solving skills.

Leadership & Teamwork

• Provide efficient resolution to customers while on call and clarity of thought.
• Ensure error free and quality processing.
• Good team player
• Liaising with peers and colleagues for timely resolution.
• Understanding critical documentation and interpreting information and risk involved
• Ability to handle work independently and thorough understanding of the job objectives.
• Sharing trends, observation, and issues on a timely manner.
• Proactive collaboration to be displayed across sites.
• High speed and accuracy of complex processing to meet average call handling time and minimize abandoned calls.

To be successful you will:

• Ability to speak and understand English / French fluently.
• Flexibility to work different shifts.
• Minimum or basic computer knowledge.
• Good conversational skills to engage customer.
• Ability to write good quality business letters, emails, and reports.
• Ability to learn quickly and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.
• Ability to maintain focus while working with voluminous data

Others

• Ability to engage with a wide variety of people and work within a team.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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