Senior Account Manager

HSBC; Gurugram District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

The Hongkong and Shanghai Banking Corporation Limited, India seeks an experienced professional to lead Global Payment Solutions Client Services, driving revenue retention and top-quality service for regional and global clients.

Responsibilities include strategic direction, proactive advisory to frontline teams, performance management of GPS services, and expanding client usage of GPS products while adhering to global standards.

Qualifications

• Bachelor’s degree in business, related field or equivalent work experience.
• Excellent knowledge and experience in managing client under Transaction Banking.
• Front line customer handling experience.
• High commitment to service excellence and client relationship management.
• Strong knowledge of back end Operations process.
• A passion for serving clients and managing clients.
• Strong interpersonal, influencing and communication skills.
• Strong relationship-building skills.
• Minimum 8-10 years of experience in transaction banking.
• Experience of working in an International Global Banking environment.
• Broad based knowledge of HSBC Group companies.

Responsibilities

• To manage client queries and be responsible for retaining the HSBC wallet.
• Alignment with the global model and business objectives.
• Working with CS Team leader of all CS initiatives including client communications, allocated staff training and development, technology implementation, client surveys etc.
• Contribute to the achievement of strategic direction given by CS Head for consistent delivery of top quality and market leading Client Service functions for regional/global clients
• Compliance with all applicable laws, regulations and Global Standards by the CS team;
• Contribute towards achievement of local/ regional/ global targets of CS.
• Support to the Team Leader GPS Client Services and Country Head of Client Management in driving a culture of long term, high quality needs-based solutions for Clients, setting a market leading standard for client service/ experience.

Skills

Client handling

Relationship management

Communication skills

Leadership

Education

Bachelor’s degree in business, related field or equivalent work experience

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced professional to join the Global Payment Solutions- Client Services team.

HSBC Bank has been at the forefront of Innovation in the cash management space and has been offering comprehensive range of new age solution for Corporate and Institutional Banking (CIB) clients globally. The bank has been recognised by industry’s most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GPS serves as a core service provider for CIB customers.

The jobholder is required to provide strategic direction for consistent delivery of top quality and market leading CS functions in country to achieve the overall business objective of revenue growth. The role is focused on achieving revenue retention, effective transactional advisory to other frontline teams, pro-active management of GPS service performance and increased clients’ usage of GPS products and solutions.

The jobholder is responsible for:

• To manage client queries and be responsible for retaining the HSBC wallet. One point spoc for all GPS requirements for the managed portfolio.
• Alignment with the global model and business objectives
• Working with CS Team leader of all CS initiatives including client communications, allocated staff training and development, technology implementation, client surveys etc.
• Contribute to the achievement of strategic direction given by CS Head for consistent delivery of top quality and market leading Client Service functions for regional/global clients
• Compliance with all applicable laws, regulations and Global Standards by the CS team;
• Contribute towards achievement of local/ regional/ global targets of CS.
• Support to the Team Leader GPS Client Services and Country Head of Client Management in driving a culture of long term, high quality needs-based solutions for Clients, setting a market leading standard for client service/ experience.

Qualifications - External

• Bachelor’s degree in business, related field or equivalent work experience
• Excellent knowledge and experience in managing client under Transaction Banking.
• Front line customer handling experience
• High commitment to service excellence and client relationship management
• Strong knowledge of back end Operations process.
• A passion for serving clients and managing clients.
• Strong interpersonal, influencing and communication skills
• Strong relationship-building skills
• Minimum 8-10 years of experience in transaction banking
• Experience of working in an International Global Banking environment
• Broad based knowledge of HSBC Group companies

Additional Information

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

  Pro Tip: Familiarity with AI-enabled tools is an advantage.

  As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision‑making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritise work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India