Payments Processing Analyst, NCT

Deutsche Bank

Jaipur

On-site

INR 500,000 - 800,000

Full time

3 days ago

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Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Childcare assistance reimbursement

Industry certifications sponsorship

Employee Assistance Program

Hospitalization Insurance for depend/2

Accident and Term life Insurance

Health screening for 35+

Job summary

Deutsche Bank in Jaipur, India, seeks a Payments Processing Analyst to handle accurate and timely processing of payments, including cash/valuables, while managing escalations and client interactions as needed.

The role emphasizes adherence to SLAs, procedural controls, and collaboration with front-office and internal teams to ensure smooth operations and continuous improvement.

Qualifications

Clear understanding of payments flow is required.
Proficient with SWIFT messaging and back-office operations.
Knowledge of risk management and regulatory requirements is essential.
Experience in payments, SWIFT back office operation and operation risk is preferred.
A graduation in any field is acceptable for this role.

Responsibilities

Process items adhering to procedures and cut-off times.
Liaise with sending location for clarifications and assist day-to-day operations.
Communicate process clarifications to the team and escalate issues as needed.
Maintain accurate EOD records and related checklists.
Ensure backup papers and self-assessments are properly signed and countersigned.
Train new recruits per the Training Module and maintain training records.
Assist in MIS preparation for the team.

Skills

Payments flow understanding

SWIFT knowledge

Risk & Regulatory

Payments back office operations

Education

Graduation in any stream

Job description

Job Description

Job Title: Payments Processing Analyst, NCT

Location: Jaipur, India

Role Description

The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the Bank's internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.

The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients.

The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.

What we’ll offer you

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

Process items adhering to procedures and cut-off times.
Assist the team in the day to day operations. Liaise with the sending location in case of any clarification.
Communicate to the team all process related clarifications received from the sending location.
Collate data regarding process issues and communicate the same to the Manager.
Carry out all the EOD functions as per checklists and maintain the relevant records.
Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager.
Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager.
Ensure training of new recruits as per the Training Module.
To ensure proper backups are created within the department
Escalate issues to supervisors and managers as per the escalation procedure.
Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.
Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations
To escalation any process related ambiguities to their respective supervisors or manager for clarification
To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development
To achieve the Job objectives set within the timelines agreed.
Contribution to innovation.
Contribute ideas with the objective of achieving excellence in service quality.
Carry out the monthly departmental self-assessments, based on the checklists.
Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions.
Ensure all amendments and or updates to the KOP are made on the defined timelines.
Carry out tests or quizzes to assess the trainees
Maintain all relevant training records.
Assist the manager in preparation of various team related MIS