Payment Lifecycle Manager - Vice President

JPMorgan Chase & Co.; Mumbai; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

JPMorgan Chase & Co. in Mumbai is seeking an experienced Operations Manager within Payments Processing Operations to lead day-to-day clearing and servicing, ensuring control, quality and timeliness.

You will translate metrics into priorities, coach a 15+ member team, and partner with regional stakeholders to drive consistency and continuous improvement. You will own performance management and guide strategic direction while coordinating with senior managers on technology, resources, and process

Qualifications

• 13+ years of experience in a financial institution.
• Proven people leadership, including managing teams of 15+ employees.
• Strong knowledge of international payment processing operations.
• Expert knowledge of SWIFT, ISO standards and international payment conventions.
• Strong business acumen and commercial market awareness.
• Ability to build effective relationships across functions and global partners.
• Ownership of issues with proactive problem-solving and escalation control.

Responsibilities

• Deliver client deliverables with high timeliness and accuracy.
• Manage daily transaction processing, client service activities, and database/control routines.
• Drive a continuous improvement culture focused on productivity and quality outcomes.
• Review processes and performance to improve competency and ratings.
• Document procedures and ensure new processes are captured and maintained.
• Lead multiple projects simultaneously with clear status reporting.
• Define department strategy and goals aligned to organizational direction.
• Partner with senior managers to assess technology, resources, and processes.
• Identify process gaps and implement practical, control-minded solutions.
• Develop a team that adapts quickly to dynamic change.
• Own performance management and talent review processes.

Skills

People leadership

International payment processing

SWIFT / ISO standards

Business acumen

Stakeholder management

Problem solving

Cross-functional collaboration

Project leadership

Job description

Join a global operations organization that keeps international payments moving with speed, accuracy, and strong risk discipline. You’ll lead a high-performing team in a fast-paced 24x5/7 environment where service excellence and control rigor are equally critical. This role offers broad exposure across regions and partners, with direct impact on client outcomes and business results.

Job Summary

As an Operations Manager within Payments Processing Operations, you lead day-to-day clearing and servicing operations while ensuring consistent control, quality, and timeliness. You translate key metrics and risk drivers into clear priorities, coaching the team to meet line-of-business financial goals and service expectations. You partner globally with regional stakeholders to drive operational consistency, capacity planning, and continuous improvement.

Job Responsibilities

• Deliver client deliverables with high timeliness and accuracy.
• Manage daily transaction processing, client service activities, and database/control routines.
• Drive a continuous improvement culture focused on measurable productivity and quality outcomes.
• Review processes and performance regularly to improve competency and performance ratings.
• Document procedures and ensure new processes are captured and maintained.
• Lead multiple projects simultaneously, ensuring accountable execution and clear status reporting.
• Define department strategy and goals aligned to broader organizational direction.
• Partner with senior managers to assess technology, resource, and process needs.
• Identify process gaps and recommend practical, control-minded solutions.
• Develop a team that adapts quickly to dynamic organizational and operational change.
• Own performance management and talent review processes for the organization.

Required Qualifications, Capabilities and Skills

• Bring 13+ years of experience within a financial institution.
• Demonstrate proven people leadership, including managing teams of 15+ employees.
• Apply strong working knowledge of international payment processing operations.
• Utilize expert knowledge of SWIFT, ISO standards, and international payment conventions and practices.
• Exhibit strong business acumen and commercial market awareness.
• Build effective relationships across functions, senior stakeholders, and global regional partners.
• Take ownership of issues with proactive problem-solving, appropriate escalation, and disciplined follow-through.

Preferred Qualifications, Capabilities and Skills

• Lead operations in a 24x5/7 or time-zone distributed service environment.
• Implement metric-driven operating rhythms and controls to improve productivity and quality.
• Drive change management across teams through clear communication and coaching.
• Manage budgeting, staffing models, and capacity planning in a high-volume operation.
• Coordinate cross-regional process standardization and control alignment.
• Strengthen stakeholder experience by handling complex client escalations with strong judgment.
• Champion risk awareness by embedding controls and operational discipline into daily execution