Payments Operations Strategy Innovation & Digitalization Intelligent Automation

JPMorgan Chase Funding; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

J.P. Morgan in Mumbai seeks a VP for Intelligent Automation to lead Payments Operations strategy, innovate through automation, and drive efficiency across global processes.

You will manage a large, multi-disciplinary team, partner with Ops, Service and Implementations, and advance automation initiatives using UiPath, Alteryx, Xceptor, Tableau and Python. The role emphasizes delivering solutions within tight timelines while maintaining risk and controls, and collaborating with CoE teams on

Responsibilities

• Partner with key stakeholders across Product, Operations, Service, Implementations and Finance to identify opportunities
• Evaluate end-to-end operations processes, identify business requirements, define process improvement and automation opportunities
• Provide recommendations on development feasibility in terms business benefit, business flow, application and technology impact and overall level of effort
• Partner with Operations CoEs and Technology to deliver efficiency solutions
• Build and launch intelligent automation solutions with adherence to the governance framework
• Ensure technology, organization and employee readiness is established before launching solutions
• Define and measure success metrics

Tools

UiPath

Alteryx

Xceptor

Tableau

Instabase

Pega

Python

Job description

Job DescriptionPayments Operations Strategy Innovation & Digitalization Intelligent Automation LeadDesignation: VP (603)Location: MumbaiJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the worlds most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs

Background:Payments Operations is part of the Digital & Platform Services organization in the Corporate & Investment Bank. Payments Ops supports Payments, Receivables, and Trade Finance Products and acts as the payment hub for JPMorgan Chase, across the firms business lines. Consists of 5,500 employees across 60 sites and supports 142k corporations, financial institutions, governments and municipalities domiciled in over 180 countries. On average, WPO processes 30.1MM transactions daily across 122 currencies valued at 3.2T.Payments Operations and the Payments industry as a whole are undergoing significant amounts of change and disruption industry, technology, and organizational. It is critical to develop and execute on a strategy that will enhance the organizations business and operational model and position it for continued success

Role Description:If you accept the role of Wholesale Payments Service & Implementations Head of Intelligent Automation, you will report to the Head of Strategy, Innovation and Digitization. Your primary responsibility will be to drive operating efficiencies across Payment Operations as well as the Customer Service and Implementation organization, comprised of an additional 3000 global employees. Despite JPMorgans technical excellence, a large number of historic internal processes remain manual. You will partner closely with ops, service and implementation leads, as well as the AI/ML, process improvement and data teams to identify and pursue improvement opportunities. Your goal will be to quickly re-envision processes and then automate them. The overall objective is to help the organization quickly address problematic areas using off the shelf solutions, until strategic enhancements to systems and platforms can be rolled out in the future. The environment is full of opportunities some good, some not so good. You will ensure your team develops back of the envelope business cases to prioritize efforts before automating solutions. Your team will be highly trained on a variety of modern technologies including UiPath, Alteryx, Xceptor, Tableau, Instabase, Pega, and Python. If the opportunity warrants automation, your team will create the solution to reduce workload and drive efficiency.The existing intelligent automation process is inefficient. Solutions take months to deploy. Youll have to reconsider the process and determine what it will take to build and deploy solutions in sixty days or less, while maintaining risk and control requirements. Youll then have to revamp the operating model to take advantage of the proposed improvements. In addition to launching solutions, you will be responsible for partnering with firmwide and Corporate Investment Bank centers of excellence teams. Youll work with them to develop automation lifecycle management which will include save tracking, expense planning, expense allocation, risk and compliance reporting, retirement and production support strategies

Responsibilities

• Partner and coordinate with key stakeholders across Product, Operations, Service, Implementations and finance to identify and evaluate opportunities
• Evaluate end to end operations processes, identify business requirements, define process improvement and automation opportunities
• Provide recommendations on development feasibility in terms business benefit, business flow, application and technology impact and overall level of effort
• Partner with Operations Centers of Excellence (CoE) and Technology to deliver efficiency solutions
• Build and launch intelligent automation solutions with adherence to the governance framework
• Ensure technology, organization and employee readiness is established before launching solutions
• Define and measure .