Payments & Banking Operations

Promaynov Advisory Services Pvt. Ltd; Delhi; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Promaynov Advisory Services Pvt. Ltd is seeking a skilled professional with hands-on experience in Payments Operations and SWIFT to lead discovery workshops, map current and future-state processes, and define operating standards across payments journeys.

The role focuses on identifying improvement opportunities, aligning stakeholders, and producing a prioritized backlog with clear success metrics. Experience in financial services operations and strong facilitation skills are essential for

Qualifications

• Experience in Payments & Payment Operations
• Exposure to SWIFT protocols and payments workflows
• Discovery experience in operations/services (financial services preferred)
• Proficient in journey and process mapping with strong facilitation
• Market research capability to identify trends and benchmarks
• Evidence-led approach using MI/quality data to validate issues and measure outcomes
• Strong stakeholder management across Ops, Risk/Controls, Change and Technology

Responsibilities

• Run discovery for priority GPS Ops journeys (interviews, workshops, shadowing).
• Conduct light-touch market external research to identify trends, benchmarks and best practices.
• Map current-state journeys/processes incl. exceptions and handoffs; identify pain points and gaps.
• Create gold standards and align stakeholders/process owners for sign-off.
• Produce a prioritised improvement backlog with impact/effort/risk and metrics.
• Support adoption planning with enablement materials to embed standards.

Skills

Payments operations

SWIFT

Discovery experience

Journey/process mapping

Market research

Stakeholder management

Job description

with strong expertise in Payments and Banking Operations. The ideal candidate should have hands-on experience in conducting discovery workshops, mapping current and future-state processes, identifying process improvement opportunities, and defining operating standards across Payments journeys.

Responsibilities

• Run discovery for priority GPS Ops journeys (interviews, workshops, shadowing, data/MI review).
• Conduct light-touch market external research to identify trends, benchmarks, and best practices relevant to operations/service journeys and inform standards and recommendations.
• Map current-state journeys/processes incl. exceptions and handoffs; identify pain points, rework and control gaps.
• Create gold standards and align stakeholders/process owners for sign-off.
• Produce a prioritised improvement backlog (impact/effort/risk) with success metrics and measurement approach.
• Support adoption planning (enablement materials/ways of working) to embed standards.

Requirements

• Payments & Payment Operations
• SWIFT
• Payments
• Discovery experience in operations/service environments (financial services preferred).
• Journey/process mapping and strong facilitation.
• Ability to define practical standards (SOPs/standard work/service standards) that get adopted.
• Market research capability: able to assess survey quality, extract insights, and translate benchmarks into actionable standards.
• Evidence-led: comfortable using MI/quality data to validate issues and track outcomes.
• Strong stakeholder management across Ops, Risk/Controls, Change and Technology.