JP Morgan Chase – Vice President – Payments Operations Transformation J.P. Morgan

The Corporate Institute; Mumbai; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

The Corporate Institute in Mumbai is seeking a Vice President in Commercial Investment Banking Operations to lead payments operations transformation and scalable design. You will drive end-to-end initiatives, partnering with product and technology teams to improve efficiency, controls, and client outcomes.

You will orchestrate design through implementation, build scalable operating models, and embed risk and controls while driving AI-enabled improvements within payments operations.

Qualifications

• 5+ years of payments operations or related change domain.
• Hands-on payments operations knowledge including SWIFT, payment flows, messaging, exceptions, and servicing.
• Deliver operational solutions from requirements through implementation.
• Manage projects and stakeholders across operations, product, and technology.

Responsibilities

• Orchestrate end-to-end operations transformation, design, and delivery initiatives across payments, from requirements and solution design through implementation and operational readiness
• Architect scalable operating models, processes, and solutions that improve operational efficiency, controls, and client experience
• Translate operational needs into clear business and functional requirements, partnering with product and technology teams through design, testing, and implementation
• Deliver operational solutions and projects by managing timelines, dependencies, risks, blockers, and change readiness
• Evaluate operational impacts of new products and enhancements, ensuring operations requirements, risks, and controls are embedded in the solution
• Identify opportunities for process simplification, automation, and continuous improvement, and implement practical improvements
• Align stakeholders and decision-making across operations, product, technology, controls, and other functional partners

Skills

Payments operations

Operations transformation

SWIFT

Payment flows

Cross-border payments

AI & automation

Data analytics

Stakeholder management

Analytical thinking

Problem solving

Job description

Role Overview:

Make your mark modernizing payments operations through scalable design and delivery – strengthening controls, elevating client outcomes, and expanding your career.

As a Vice President in Commercial Investment Banking Operations, you combine hands‑on payments expertise with transformation, solution design, and delivery capabilities to drive change from requirements through implementation. You lead end‑to‑end initiatives that improve operational efficiency, strengthen controls, and enhance the client experience across payments. You partner across cross‑functional teams in an inclusive environment that values diverse perspectives, collaboration, and well‑controlled execution.

Job Responsibilities:

• Orchestrate end‑to‑end operations transformation, design, and delivery initiatives across payments, from requirements and solution design through implementation and operational readiness
• Architect scalable operating models, processes, and solutions that improve operational efficiency, controls, and client experience
• Translate operational needs into clear business and functional requirements, partnering with product and technology teams through design, testing, and implementation
• Deliver operational solutions and projects by managing timelines, dependencies, risks, blockers, and change readiness
• Evaluate operational impacts of new products and enhancements, ensuring operations requirements, risks, and controls are embedded in the solution
• Identify opportunities for process simplification, automation, and continuous improvement, and implement practical improvements
• Align stakeholders and decision‑making across operations, product, technology, controls, and other functional partners

Required qualifications, skills, and capabilities:

• Bring 5+ years of experience in payments operations, operations transformation, design and delivery, or a relevant change domain
• Demonstrate hands‑on payments operations knowledge, including SWIFT, payment flows, messaging, exceptions, and operational servicing
• Deliver operational solutions from requirements through implementation
• Manage projects and stakeholders across operations, product, and technology teams
• Improve processes to increase operational efficiency and support controlled change
• Communicate clearly using strong analytical and problem‑solving skills across complex stakeholder groups

Preferred qualifications, skills, and capabilities:

• Apply knowledge of ISO 20022, cross‑border payments, and correspondent banking
• Leverage understanding of the product development life cycle, operational design, testing, implementation, and data analytics
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI‑driven solutions to achieve scalable process improvements and strategic objectives.

Location:

Mumbai

Job Type:

PERMANENT, FULLTIME