Payments Operations Transformation - Vice President

JP Morgan Chase Bank; Mumbai; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

JP Morgan Chase in Mumbai is seeking a Vice President in Commercial Investment Banking Operations to lead hands-on payments operations transformation from requirements through implementation. You will design scalable operating models and partner with product and technology teams to deliver efficient, controlled, client-focused payment solutions.

The role emphasizes strong analytics, stakeholder management, and experience with payment flows, SWIFT, and ISO 20022, with opportunities to drive

Qualifications

• 5+ years of experience in payments operations, operations transformation, design and delivery, or a relevant change domain.
• Hands-on payments operations knowledge, including SWIFT, payment flows, messaging, exceptions, and operational servicing.

Responsibilities

• Orchestrate end-to-end operations transformation, design, and delivery initiatives across payments, from requirements and solution design through implementation and operational readiness.
• Architect scalable operating models, processes, and solutions that improve operational efficiency, controls, and client experience.
• Translate operational needs into clear business and functional requirements, partnering with product and technology teams through design, testing, and implementation.
• Deliver operational solutions and projects by managing timelines, dependencies, risks, blockers, and change readiness.
• Evaluate operational impacts of new products and enhancements, ensuring operations requirements, risks, and controls are embedded in the solution.
• Identify opportunities for process simplification, automation, and continuous improvement, and implement practical improvements.
• Align stakeholders and decision-making across operations, product, technology, controls, and other functional partners.

Skills

Payments operations

SWIFT & messaging

Operations transformation

Requirements gathering

Analytical thinking

Tools

ISO 20022

Job description

Make your mark modernizing payments operations through scalable design and delivery—strengthening controls, elevating client outcomes, and expanding your career.

As a Vice President in Commercial Investment Banking Operations, you combine hands-on payments expertise with transformation, solution design, and delivery capabilities to drive change from requirements through implementation. You lead end-to-end initiatives that improve operational efficiency, strengthen controls, and enhance the client experience across payments. You partner across cross-functional teams in an inclusive environment that values diverse perspectives, collaboration, and well-controlled execution.

Job Responsibilities:

• Orchestrate end-to-end operations transformation, design, and delivery initiatives across payments, from requirements and solution design through implementation and operational readiness
• Architect scalable operating models, processes, and solutions that improve operational efficiency, controls, and client experience
• Translate operational needs into clear business and functional requirements, partnering with product and technology teams through design, testing, and implementation
• Deliver operational solutions and projects by managing timelines, dependencies, risks, blockers, and change readiness
• Evaluate operational impacts of new products and enhancements, ensuring operations requirements, risks, and controls are embedded in the solution
• Identify opportunities for process simplification, automation, and continuous improvement, and implement practical improvements
• Align stakeholders and decision-making across operations, product, technology, controls, and other functional partners

Required qualifications, skills, and capabilities:

• Bring 5+ years of experience in payments operations, operations transformation, design and delivery, or a relevant change domain
• Demonstrate hands-on payments operations knowledge, including SWIFT, payment flows, messaging, exceptions, and operational servicing
• Deliver operational solutions from requirements through implementation
• Manage projects and stakeholders across operations, product, and technology teams
• Improve processes to increase operational efficiency and support controlled change
• Communicate clearly using strong analytical and problem-solving skills across complex stakeholder groups

Preferred qualifications, skills, and capabilities:

• Apply knowledge of ISO 20022, cross-border payments, and correspondent banking
• Leverage understanding of the product development life cycle, operational design, testing, implementation, and data analytics
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.