Payment Support Execuitve

Comunus Technologies; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Comunus Technologies is seeking a dynamic support resource with hands-on experience in payment processing applications. The role focuses on incident analysis, vendor coordination, and daily monitoring of payment transactions to ensure uptime and consistency.

The candidate will manage L1/L2 support for payment systems, monitor dashboards, coordinate with internal teams and vendors for quick resolutions, and maintain incident logs and RCA details to support ongoing governance.

Qualifications

• Hands-on experience in payment processing applications.
• Incident analysis and vendor coordination experience.
• Daily monitoring of payment transactions, uptime and consistency.
• Experience with adhering to SLAs and maintaining logs.

Responsibilities

• Manage L1 and L2 support for payment systems.
• Monitor transactions and dashboards; identify failures; analyse and coordinate for quick resolution
• Work with internal teams and vendors for issue closure
• Maintain incident logs, RCA details, and support documentation
• Ensure adherence to SLAs and daily operational governance

Skills

Payment workflows

Troubleshooting

SQL basics

Communication

Job description

Job Summary

Seeking a dynamic support resource with hands‑on experience in payment processing applications. The candidate must be strong in incident analysis, vendor coordination, and daily monitoring of payment transactions, including integration uptime and consistency.

Responsibilities

• Manage L1 and L2 support for payment systems
• Monitor transactions and dashboards; identify failures; analyse and coordinate for quick resolution
• Work with internal teams and vendors for issue closure
• Maintain incident logs, RCA details, and support documentation
• Ensure adherence to SLAs and daily operational governance

Skills Required

• Good understanding of payment workflows and gateway integrations
• Strong troubleshooting and issue analysis skills
• Basic SQL knowledge (preferred)
• Effective communication and coordination skills