Manager Payment Investigation

Ziphertech; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Ziphertech is seeking a senior Payments Investigations leader in Mumbai for hands-on leadership and process automation. You will guide complex payment investigation queries such as returns, recalls, and regulatory flags, coordinating a team of 15+ analysts to improve controls and risk reduction.

The role emphasizes hands-on operations, developing scalable workflows, and implementing policy-based decisioning to prevent fraud and losses across banking operations.

Qualifications

• 15+ years of experience in Payment Investigations.
• Experience managing a team of 15+ members.
• Automation experience in Payment Investigations processes.
• Knowledge of controls and risk elimination strategies in banking ops.

Skills

Payment Investigations

Automation

Risk elimination

Team management

Job description

Hands-on exp in Payment Investigations ops, Automation & risk elimination. Exp in payment investigation queries, like Return of funds, Unable to Apply, Amendment, BCNR, Recall, OFAC, FATF, fraud, Back-Valuation & other ad-hoc query classifications.

Required Candidate profile

15+ yrs of exp in Payment Investigations & managing a team of 15+ members. Automation exp in Payment Investigations processes. Knowledge of controls & risk elimination strategies in banking ops.