Payment Lifecycle - Payments Investigations

JPMorgan Chase & Co.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Payment Lifecycle Analyst to manage day-to-day operations for the Payments Investigations function in Mumbai.

You will supervise a team of 8–10, coordinate with global sites, and ensure targets and SLAs are met while maintaining strong stakeholder relationships. The role requires 2+ years in financial operations processing, knowledge of international payment conventions, and excellent English communication.

Qualifications

• Graduate with 2+ years experience in Financial Operations Processing.
• Experience in international payment processing operations preferred.
• Knowledge of ISO, SWIFT and international payment conventions.
• Strong written and verbal English communication skills.
• Proactive problem solving and ownership willingness.

Responsibilities

• Supervise staff during shifts and ensure SLA adherence.
• Prepare weekly/monthly MIS reports and track process changes.
• Identify efficiency improvements and training needs for the team.
• Coordinate with partner sites and stakeholders to meet targets.
• Maintain relationships with operations controls and cross-functional teams.

Skills

Financial operations processing

Team management

International payments

ISO/SWIFT knowledge

English communication

Analytical problem solving

Job description

Payment Lifecycle - Payments Investigations

Job Information

• Job Identification 210757266
• Job Category Payments Lifecycle
• Business Unit Commercial & Investment Bank
• Locations Nirlon Knowledge Park, Western Express Highway, Goregaon (East), Mumbai, IN-MH, 400063, IN
• Job Schedule Full time

Job Description

Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

As a Payment Lifecycle Analyst within Payments Operations, you will manage the day to day Operations for the PaymentsInvestigations Function. The candidate will be reporting to associate for the function. The role would involve managing indirectly a team of around 8 to 10 team members. The role involves close coordination and working with other client operations sites to ensure business targets are met.

Job responsibilities

• Provide overall supervision to the staff during the shift. Ensure that all work items are completed as per the agreed SLA. Monitor the exceptions and ensure that they are resolved in a timely manner.
• Track the changes to the procedures and ensure that the team is fully aware of the changes and prepare the weekly / monthly MIS reports
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the Associate on providing the required trainings
• Establish excellent relationships with partner site and other stakeholders, with whom the team will need to interact on a regular basis.

Required qualifications, capabilities, and skills

• Graduate with Minimum2 years — Financial Operations Processing experience, with a good team management experience in similar environment.
• Experience and a working knowledge of various aspects of International Payment Processing Operations.
• Working Knowledge of ISO, SWIFT & international payment conventions & practices would be required
• Good Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English with good people management skills.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.
• Ability to use creative problem solving techniques to solve business issues and focus on client focus with good analytical skills and knowledge of MS Office applications and other data analytics tool.

Preferred qualifications, capabilities, and skills

• Experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
• Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.