Patient Relationship Executive

Indira Ivf Hospital; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Indira Ivf Hospital in Mumbai is seeking a Patient Financial Counsellor to guide patients through IVF treatment costs and financing options. You will explain cost structures, document counselling, and act as the primary contact for patients from initial consultation to treatment completion.

The role focuses on building trust, ensuring timely follow-ups, scheduling visits, and coordinating with doctors to support patient handholding throughout the IVF journey.

Qualifications

• Graduate with good communication skills.
• Experience in IVF industry or healthcare is preferred.

Responsibilities

• Guide and counsel patients on treatment plans with focus on financial aspects.
• Explain cost structure throughout IVF treatment journey clearly.
• Document financial counselling with signed acknowledgements.
• Act as single point of contact for patients recommended for IVF.
• Support patients across lifecycle from counselling to initiation and completion.
• Build trust and maintain patient relationships with continuous engagement.
• Ensure timely follow-ups to encourage continuity of care.
• Schedule appointments and provide reminders one day before visits.
• Track and update patient visit status regularly.
• Maintain up-to-date records of consultations and decisions.
• Record feedback and follow-up outcomes.
• Prepare periodic reports on patient engagement and follow-up status.
• Collaborate with doctors and internal teams for effective patient handholding.

Skills

Communication

Education

Graduate

Job description

Responsibilities

• Guide and counsel patients on treatment plans, with a primary focus on financial aspects as advised by the consulting doctor.


• Clearly explain the cost structure involved throughout the IVF treatment journey.


• Ensure proper documentation of financial counselling, including obtaining signed acknowledgements from patients.


• Act as a single point of contact for patients recommended for IVF treatment.


• Support patients across the entire lifecycle-from initial counselling to treatment initiation and completion.


• Build trust and maintain strong patient relationships through continuous engagement.


• Ensure timely and consistent follow-ups with patients to encourage continuity of care.


• Schedule appointments and provide reminders at least one day prior to patient visits.


• Track and update patient visit status regularly.


• Maintain accurate and up-to-date records of patient consultations, counselling sessions, and treatment decisions.


• Record patient feedback and follow-up outcomes systematically.


• Prepare periodic reports on patient engagement and follow-up status.


• Work closely with doctors and internal teams to ensure effective patient handholding and engagement.

Requirements

• Qualification: Graduate


• Experience: Minimum 1 Year Experience in IVF Industry


• Good Communication Skills