Patient counselor

Indira IVF Group; Bhagalpur; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Indira IVF Group is seeking a Patient Counselor for the on-site Rajauri center. The role focuses on guiding individuals and couples through fertility treatment, explaining procedures, and ensuring a smooth patient journey from registration to treatment.

Responsibilities include consultations, record maintenance, appointment coordination, and collaboration with doctors, nurses, and admins to address queries and support informed decisions with confidentiality and cultural sensitivity.

Qualifications

• Needs a bachelor’s degree in a related field with counseling or healthcare training preferred.
• Strong interpersonal and patient-facing communication abilities required.
• Experience in fertility/hospital patient services is a plus.

Responsabilités

• Conduct patient consultations and guide through fertility treatment options.
• Maintain accurate records and coordinate appointments and follow-ups.
• Collaborate with medical, nursing, and administrative teams for patient care.
• Provide empathetic, confidential support respecting cultural differences.

Connaissances

Interpersonal skills

Active listening

Patient-facing communication

Explain medical procedures

Organization

Team collaboration

Documentation

Empathy

Formation

Bachelor's degree in psychology

Bachelor's degree in social work

Bachelor's degree in counseling

Nursing background

Outils

EMR systems

Clinic management software

Description du poste

Company Description

Indira IVF is India’s largest chain of infertility specialty clinics, with over 1.80 lakh successful IVF pregnancies and more than 160 centers across the country. Established in 2011 in Udaipur, Rajasthan, the organization has grown rapidly, supported by a dedicated workforce of over 2,400 professionals. Indira IVF focuses on providing accessible, high-quality fertility care while actively working to dispel stigma, myths, and misinformation around infertility. The company’s commitment to ethical, patient-centric care is strengthened by investment from TA Associates, a leading global equity firm from the U.S., since 2019. Candidates joining Indira IVF become part of a mission-driven organization that supports individuals and families on their fertility journey.

Role Description

This is a full-time, on-site Patient Counselor role based at the Indira IVF center in Rajauri. The Patient Counselor will guide individuals and couples through the fertility treatment process, explaining procedures, treatment options, and clinic protocols in a clear and supportive manner. Daily responsibilities include conducting patient consultations, maintaining accurate records, coordinating appointments and follow-ups, and ensuring a smooth experience from registration to treatment. The role involves close collaboration with medical, nursing, and administrative teams to address patient queries, manage counseling sessions, and support informed decision-making. The Patient Counselor is expected to provide empathetic, confidential, and culturally sensitive support to patients throughout their care.

Qualifications

• Strong interpersonal, active listening, and patient-facing communication skills, with the ability to counsel individuals and couples sensitively.
• Ability to explain medical procedures and treatment plans in simple language, and to manage patient education and expectations.
• Organizational skills for appointment coordination, documentation, and follow-up management; attention to detail in maintaining patient records.
• Basic computer literacy and comfort with clinic management systems or electronic medical records.
• Ability to work collaboratively with doctors, nurses, and administrative staff in a fast-paced clinical environment.
• Bachelor’s degree in psychology, social work, counseling, nursing, or a related field; formal training in counseling or healthcare is preferred.
• Prior experience in fertility, reproductive health, or hospital/clinic patient services is an advantage.
• High level of professionalism, integrity, and respect for patient confidentiality and diverse backgrounds.