Patient Coordinator / Front Desk Executive

SculptDerma; Pune District; On-site; INR 223,000 - 335,000; Full time

Job summary

SculptDerma Plastic Surgery & Aesthetic Clinic in Pune is hiring for a full-time front desk role. You will manage patient enquiries via calls and WhatsApp, book appointments, and ensure a smooth patient experience.

Location is Kharadi, Pune. The role offers a salary of ₹20,000–₹30,000 per month plus performance incentives, with working hours 10:00 AM to 8:00 PM and one weekly day off.

Qualifications

• Excellent communication with patients and follow-ups.
• Ability to handle calls and WhatsApp inquiries.
• Fluent English, Hindi and Marathi preferred.

Responsibilities

• Handle patient enquiries from first contact to appointment booking.
• Coordinate consultations and doctor availability.
• Maintain patient records and scheduling.
• Manage payments and basic billing.

Skills

Communication skills

Lead management

Multitasking

Tools

WhatsApp

Excel/Google Sheets

Job description

SculptDerma Plastic Surgery & Aesthetic Clinic | Pune

Location:Kharadi, Pune

Job Type:Full-time

Experience:1–3 years preferred

Salary:₹20,000 – ₹30,000/month + performance incentives

Working Hours:10:00 AM – 8:00 PM

Weekly Off:1 day/week

About SculptDerma

SculptDerma is a premium Plastic Surgery & Aesthetic Clinic in Pune offering Plastic Surgery, Aesthetic Medicine, Dermatology, Hair Restoration, Cosmetic Gynaecology and Wellness treatments.

Your Role

You will be responsible for ensuring that every patient enquiry is handled professionally—from the first phone call/WhatsApp message to appointment booking, follow-up and conversion.

Key Responsibilities

Patient Handling

• Welcome and coordinate patients professionally
• Handle incoming calls and WhatsApp enquiries
• Understand patient requirements and coordinate consultations
• Maintain patient records and appointment schedules
• Ensure a smooth patient experience

Lead Management

• Respond promptly to Google, Meta, Instagram and WhatsApp leads
• Follow up with prospective patients
• Maintain daily lead and follow-up records
• Convert enquiries into consultations
• Follow up with patients who have not booked/attended appointments

Appointment Management

• Schedule and confirm appointments
• Coordinate doctor availability
• Confirm appointments one day prior
• Handle cancellations and rescheduling
• Maintain the next-day appointment schedule

Clinic Coordination

• Coordinate with doctors and therapists
• Handle payments and basic billing
• Maintain daily reports
• Ensure reception/front desk is organized
• Complete proper handover at the end of the day

Who We're Looking For

We want someone who is:

• Responsible and punctual
• Confident speaking with patients
• Good at communication and follow-ups
• Comfortable speaking English + Hindi + Marathi
• Presentable and professional
• Comfortable using WhatsApp, Excel/Google Sheets and basic computer applications
• Able to handle multiple patients and enquiries simultaneously
• Sales-oriented but not pushy
• Proactive and capable of working independently
• Someone who takesownership rather than waiting to be told what to do

This is not a passive receptionist role.

We are looking for someone who understands that every patient enquiry is valuable and takes responsibility for converting enquiries into consultations and ensuring that patients receive excellent service.

Performance Incentives

In addition to fixed salary, performance-based incentives will be provided for achieving defined targets related to:

• Lead conversion
• Consultation bookings
• Treatment/surgery conversions
• Patient follow-ups
• Overall clinic performance

Good performance = higher earning potential.

Preferred Candidates

Experience in any of the following will be an advantage:

• Aesthetic/dermatology clinic
• Plastic surgery clinic
• Hospital
• Dental clinic
• Premium healthcare
• Hospitality/customer service
• Sales/inside sales

Freshers with exceptional communication skills may also be considered.

If you are someone who enjoys talking to people, loves healthcare & aesthetics, and can take complete ownership of your work—we would love to meet you.

• Location: Kharadi, Pune