Client Coordinator

Skinoq Healthcare; Surat; On-site; INR 240,000 - 360,000; Full time

Job summary

Skinoq Healthcare seeks a warm, organized Client Coordinator for our Pal clinic in Surat. You will be the first contact for clients, guiding them from enquiry to appointment, consultation, scheduling and follow-up.

Key tasks include managing calls/WhatsApp, coordinating with doctors and staff, maintaining records in CRM, and driving client satisfaction and conversions while upholding confidentiality.

Qualifications

• Graduation in any discipline is required.
• 1–3 years of client coordination or front desk experience.
• Healthcare/dermatology/wellness background is a plus.

Responsibilities

• Welcome clients and understand their requirements.
• Manage calls, WhatsApp inquiries, appointments and reminders.
• Coordinate schedules with doctors and front-desk team.
• Maintain client records and follow-up notes in CRM.
• Explain services, packages and processes clearly.
• Follow up to improve attendance and conversions.
• Handle questions calmly and escalate when needed.
• Collect feedback and support daily reporting.

Skills

Client coordination

Customer service

Front desk

Telesales

Relationship management

Calls & WhatsApp handling

CRM tools

Spreadsheets

Education

Graduate in any discipline

Tools

CRM tools

Spreadsheets

Office applications

Job description

Client Coordinator Skinoq Pal, Surat

Skinoq is looking for a warm, organised and results-oriented Client Coordinator for our Pal clinic in Surat. You will be the first point of contact for clients and will help create a smooth experience from the initial enquiry and appointment through consultation, treatment scheduling and follow-up.

About the role

Skinoq is looking for a warm, organised and results-oriented Client Coordinator for our Pal clinic in Surat. You will be the first point of contact for clients and will help create a smooth experience from the initial enquiry and appointment through consultation, treatment scheduling and follow-up.

Key responsibilities

• Welcome clients professionally and understand their requirements.
• Manage incoming calls, WhatsApp enquiries, appointments, rescheduling and reminders.
• Coordinate consultation and treatment schedules with doctors, therapists and the front-desk team.
• Maintain accurate client records, lead status, follow-up notes and next actions in the CRM or tracking system.
• Explain Skinoq services, packages, pricing and processes clearly and accurately.
• Follow up with new enquiries and existing clients to improve appointment attendance, continuity of care and client satisfaction.
• Support ethical service and package conversions based on the clients needs and the doctor’s recommendations.
• Handle routine questions and concerns calmly, and escalating clinical or sensitive matters to the appropriate team member.
• Collect client feedback and help resolve service issues promptly.
• Support daily reporting on enquiries, appointments, follow-ups and conversions.
• Protect client confidentiality and follow clinic SOPs at all times.
• Keep the reception and client interaction areas professional, organised and welcoming.

Preferred candidate profile

• Graduate in any discipline.
• 1–3 years of experience in client coordination, customer service, front desk, telesales or relationship management.
• Experience in healthcare, dermatology, aesthetics, beauty, wellness, hospitality or premium retail is an advantage.
• Strong spoken communication in Gujarati and Hindi; working English proficiency is preferred.
• Comfortable with calls, WhatsApp, CRM tools, spreadsheets and basic office applications.
• Strong follow-up discipline, attention to detail and ability to manage multiple priorities.
• Empathetic, well‑groomed and confident when interacting with clients.
• Commercially aware and comfortable working toward service and conversion goals without compromising client trust.

Job details

Location: Skinoq Pal, Surat

Work mode: In office

Employment type: Full-time, permanent

If you enjoy helping people, building long-term client relationships and keeping a fast-moving clinic organised, we would like to hear from you.