Credit Control Executive (AR)

HexaHealth; Bengaluru; On-site; INR 334,800 - 558,000; Full time

Job summary

A leading healthcare platform in Bengaluru is seeking an Executive - Reconciliation & Recovery. The ideal candidate will have experience in customer service and debt collection, responsible for driving collection activities and maintaining high standards of service. This role involves following up on overdue payments, maintaining transaction records, and sometimes visiting clients to facilitate payment. The position is full-time and offers opportunities to improve collections strategies within India's rapidly growing healthcare network.

Qualifications

• 1-5 years of experience in a relevant field.
• Ability to communicate effectively with clients.
• Experience with collection or accounts receivables is a plus.

Responsibilities

• Drive collection activities and achieve targets while maintaining excellent customer service.
• Aggressively follow up with customers on outstanding payments.
• Maintain a database of transactions related to collections.
• Assist in improving collection strategies.
• Research and resolve payment discrepancies.
• Verify potential defaulters.
• Visit customers for payments or product pickups.

Skills

Customer service

Debt collection

Communication

Problem-solving

Job description

Job Title

Executive - Reconciliation & Recovery

Experience

1-5 years

Working Days

6 Days (Field work included)

Key Responsibilities

• Drive collection activities and achieve targets while maintaining excellent customer service.
• Aggressively follow up with customer on-call/emails for overdue amounts to minimize debts and maintain loss experience to a minimum.
• Maintain a database of all the transactions with respect to payment collection account receivables.
• Assist in improving collection strategies to drive continuous improvement in the collections process.
• Research and resolve payment discrepancies.
• Understand the system for better monitoring and resolution of overdue cases and extend assistance to the recovery team for the resolution of cases by way of recovery.
• Verify clients and customers who appear to be potential defaulters.
• Visiting the customers place for either payment or product pick up.

About HexaHealth

At HexaHealth, we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We would like to be synonymous with surgery information and discovery. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.

Seniority level

Associate

Employment type

Full-time

Job function

Accounting/Auditing

Industries

Hospitals and Health Care