Patient Care Executive

Drlogy; Pune District; On-site; INR 279,000 - 390,600; Full time

Job summary

Drlogy is seeking a Patient Care Executive to support patient service delivery at Surya Hospital in Pune. This role emphasizes guiding patients through hospital services, managing queries, and coordinating with doctors and other departments.

The ideal candidate should have 0-3 years of experience in patient care or hospital coordination to ensure a smooth patient experience and enhance service delivery.

Qualifications

• 0-3 years of experience in patient care, front office, or hospital coordination.

Responsibilities

• Guide patients and attendants regarding hospital services and process flow.
• Coordinate appointments, consultations, investigations, and patient movement.
• Handle patient queries, complaints, and service requests politely.
• Coordinate with doctors, nursing, billing, diagnostics, and front office teams.
• Track pending reports, patient requests, and service follow-ups.
• Maintain patient interaction records and daily coordination reports.
• Support patient satisfaction and service improvement activities.
• Ensure respectful, clear, and patient-friendly communication.

Job description

The Patient Care Executive will support patient service delivery, query management, doctor coordination, patient guidance, and hospital workflow support at Surya Hospital, Pune. This role requires 0–3 years of experience in patient care, front office, or hospital coordination.

Responsibilities

• Guide patients and attendants regarding hospital services and process flow.
• Coordinate appointments, consultations, investigations, and patient movement.
• Handle patient queries, complaints, and service requests politely.
• Coordinate with doctors, nursing, billing, diagnostics, and front office teams.
• Track pending reports, patient requests, and service follow-ups.
• Maintain patient interaction records and daily coordination reports.
• Support patient satisfaction and service improvement activities.
• Ensure respectful, clear, and patient-friendly communication.